Service Desk Operations Manager
6 days ago
We are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring timely handling of customer inquiries, incidents, and requests.
Key Responsibilities:
- Oversee the timely handling of customer inquiries, incidents, and requests.
- Monitor queues, track response times, and ensure efficient workflows.
- Provide direction to your team of service desk analysts, helping them navigate complex issues and supporting them with escalated tickets.
- Identify growth opportunities and offer training to team members.
Requirements:
- Technical proficiency and experience with Ticket Management Systems and Microsoft tools (Excel, Word, Outlook).
- Familiarity with service desk operations, including task triage and prioritization.
- Ability to provide duty of care for staff.
What We Offer:
- A comprehensive 3-day departmental induction, followed by a business unit induction.
- A local induction within the business unit, where you'll receive health and safety briefings, meet various teams, and gain insights into the entire capability centre.
- Assignment of a mentor who will act as your friendly face helping you settle into the organisation.
- A starting salary of £34,633 plus benefits, including 25 days annual leave rising to 30 days after 5 years' service, and an additional 10.5 day's public and privilege holidays.
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to handle complex issues and provide exceptional support to our customers.Key...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our customers, and leading a team of service desk analysts.Key ResponsibilitiesOversee the timely...
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Service Desk Operations Manager
5 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to provide exceptional support to our customers.Key ResponsibilitiesService...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to provide exceptional support to our customers.Key ResponsibilitiesService...
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Service Desk Operations Manager
5 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our customers, and ensuring that our service desk operations run smoothly and...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our customers, and ensuring that our service desk operations run smoothly and...
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Service Desk Operations Manager
5 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing direction to your team of service desk analysts, and assisting with escalated tickets.Key ResponsibilitiesService Desk...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing direction to your team of service desk analysts, and assisting with escalated tickets.Key ResponsibilitiesService Desk...
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Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to provide exceptional support to our customers.Key ResponsibilitiesService...
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Service Desk Operations Manager
5 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our team of service desk analysts, and ensuring that our customers receive exceptional...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our team of service desk analysts, and ensuring that our customers receive exceptional...
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Service Desk Operations Manager
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Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing direction to your team of service desk analysts, and assisting with escalated tickets.Key ResponsibilitiesService Desk...
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Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring efficient workflows, and providing direction to your team of service desk analysts.Key ResponsibilitiesService Desk Operations...
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Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring efficient workflows, and providing direction to your team of service desk analysts.Key ResponsibilitiesService Desk Operations...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our customers, and ensuring that our service desk operations run smoothly and efficiently.Key...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to provide exceptional support to our customers.Key ResponsibilitiesService...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, overseeing the timely handling of customer inquiries, incidents, and requests, and providing direction to your team of service desk...
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Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing direction to your team of service desk analysts, and supporting them with escalated tickets.Key ResponsibilitiesManage and...
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Service Desk Operations Manager
5 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to handle complex issues and provide exceptional support to our customers.Key...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to handle complex issues and provide exceptional support to our customers.Key...
