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IT Support Specialist

2 months ago

Taunton, Somerset, United Kingdom Albert Goodman LLP Full time
About the Role

We are seeking a highly motivated and enthusiastic IT Support Specialist to join our team at Albert Goodman LLP. As a key member of our IT department, you will play a vital role in providing exceptional support to our staff and clients.

Key Responsibilities
  • Troubleshooting and Support: Troubleshoot and resolve technical issues related to desktops, laptops, and other IT equipment. Provide timely and effective support to staff and clients via phone, email, and in-person.
  • Incident and Problem Management: Assist in the management of incidents and problems impacting multiple users. Collaborate with the IT team to identify and resolve root causes of issues.
  • Service Delivery: Provide exceptional service support to the firm and third parties. Ensure that all service level agreements are met and exceeded.
  • Training and Development: Participate in training and development programs to enhance technical skills and knowledge. Stay up-to-date with advancements in technology and industry trends.
  • Process Improvement: Contribute to the development and implementation of policies, processes, and procedures to improve IT service delivery.
Requirements
  • Education and Experience: A trainee position, requiring a great attitude and enthusiasm to support our people. No prior experience in IT is necessary, as we provide comprehensive training and development programs.
  • Skills and Qualities: Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and prioritize multiple tasks. Strong problem-solving and analytical skills.
What We Offer
  • Competitive Salary and Benefits: A competitive salary and benefits package, including a minimum of 25 days holiday, annual salary review, and life assurance.
  • Professional Development: Opportunities for professional development and training, including Microsoft certifications and industry-recognized qualifications.
  • Collaborative Work Environment: A collaborative and supportive work environment, with a team of experienced IT professionals.