Housing Management Coordinator

6 days ago


Cheltenham, Gloucestershire, United Kingdom Home Group Limited Full time
About the Role

We are seeking a highly skilled Housing Management Coordinator to join our team at Home Group Limited. As a key member of our housing management team, you will be responsible for providing tenancy support to our customers, ensuring their homes are safe and well-maintained.

Key Responsibilities
  • Support customers with tenancy management, including rent accounts and housing benefit claims.
  • Engage and involve customers in their tenancies, ensuring they are aware of their responsibilities and rights.
  • Issue and sign warning letters and notices as necessary, and attend court proceedings when required.
  • Turn around vacant or void rooms, flats, and properties within set timescales to maximize occupancy.
  • Ensure compliance with health and safety regulations and maintenance standards.
Requirements
  • Experience in managing a housing management caseload and overseeing landlord and housing management duties.
  • Knowledge of re-letting procedures, rent collection, and formal tenancy action.
  • Ability to work independently and as part of a team, providing guidance and support to colleagues.
  • Excellent communication and interpersonal skills, with the ability to work with customers from diverse backgrounds.
  • Proactive and organized, with a positive attitude and a can-do approach.
What We Offer
  • Flexible working hours and a range of benefits, including a health cash plan and over 800 high street discounts.
  • Opportunities for career growth and development within Home Group Limited.
  • A supportive and inclusive work environment, with a focus on colleague wellbeing.


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