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Housing Management Specialist

2 months ago


Cheltenham, Gloucestershire, United Kingdom Home Group Limited Full time
About the Role

We are seeking a highly skilled and experienced Property Coordinator to join our team at Home Group Limited. As a key member of our housing management team, you will play a vital role in ensuring the smooth operation of our properties and providing excellent customer service to our tenants.

Key Responsibilities
  • Manage a caseload of tenancies, ensuring that all properties are well-maintained and meet the required standards.
  • Oversee the re-letting of rooms or units, collecting rents, and taking formal tenancy action when necessary.
  • Work collaboratively with colleagues to provide a comprehensive housing management service, including tenancy support and rent collection.
  • Develop and maintain positive relationships with tenants, providing them with support and guidance to help them manage their tenancies effectively.
  • Conduct regular property inspections to identify any maintenance issues and ensure that all necessary repairs are carried out in a timely manner.
  • Work closely with our maintenance team to ensure that all properties are well-maintained and meet the required standards.
  • Provide excellent customer service to our tenants, responding to their queries and concerns in a timely and professional manner.
Requirements
  • Experience in managing a housing management caseload and overseeing landlord and housing management duties.
  • Knowledge of re-letting of rooms or units, collecting rents, and taking formal tenancy action when necessary.
  • Ability to work collaboratively with colleagues to provide a comprehensive housing management service.
  • Excellent communication and interpersonal skills, with the ability to build positive relationships with tenants and colleagues.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.
  • Enhanced DBS check required.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and collaborative team environment.
  • Flexible working hours and a range of benefits, including a health cash plan and over 800 high street discounts.