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Client Relations Specialist

3 months ago

Norwich, Norfolk, United Kingdom Pin Point Recruitment Full time
Client Relations Specialist
This role is a temporary, full-time opportunity.
The position involves a shift pattern with hours ranging from 8am to 6pm, including one Saturday every six weeks.

Key Responsibilities:
  • Overseeing incoming and outgoing communications, coordinating with clients and their families.
  • Scheduling all service appointments in advance for Technicians and Service Engineers, effectively utilizing internal software.
  • Ensuring urgent requests are addressed within established timelines by communicating the needs to the technicians and warehouse team.
  • Responding to inquiries and resolving complaints within set timeframes.
  • Acting as a liaison between healthcare professionals and clients.

This position is crucial for maintaining high standards of service and ensuring client satisfaction.