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Housing Officer
2 months ago
We are seeking a skilled and dedicated Housing Officer to join our team in Worcester. As a key member of our Housing team, you will play a vital role in ensuring our properties are safe and attractive places to live, and that tenancies are conducted in a satisfactory manner.
Key Responsibilities- Work closely with the lettings team to allocate void properties and ensure a smooth transition for our customers.
- Liaise with tenancy enforcement agencies to build relevant case files and manage the complaint process for the service area.
- Handle a range of situations, including complex cases of anti-social behaviour, which may involve attending evictions.
- Attend various meetings to coordinate tenancy termination and changes, property clearance, and support tenancy auditing and fraud investigations.
- Proven experience of working within the social housing sector is highly desirable.
- Knowledge of relevant housing regulations and legislation is essential.
- A basic understanding of Microsoft Office packages is required, along with the ability to update electronic systems.
- Experience and knowledge of good practice resident involvement activities are also essential.
- A full valid driving licence is required for this role.
Sanctuary Group is a leading social landlord, providing around 70,000 homes across England. We offer a range of benefits, including a competitive salary, 25 days annual leave, and a pension scheme with employer contributions. We are committed to making a positive impact on the lives of our customers and the communities we serve.
Our Benefits- Competitive salary: £32,242 per annum (rising to £33,939 per annum after 12 months, subject to satisfactory performance)
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- Pension scheme with employer contributions
- Life Assurance
- Employee Volunteering scheme
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
