Customer Service Team Lead

4 days ago

Horsham, West Sussex, United Kingdom Harris Lord Recruitment Full time
Job Description

Job Title: Customer Service Manager Temp

Job Type: Full-time

Hours: Monday to Friday, 9:00 AM – 5:00 PM

About Us: Harris Lord Recruitment is seeking an experienced Customer Service Manager to lead and support our customer service team for an award-winning industry leader offering a diverse range of products for all ages across online and in-store through various major retailers and independent outlets.

Job Summary: We are looking for a skilled Customer Service Manager to oversee daily operations, ensure customer satisfaction, and resolve any service issues efficiently. This role involves cross-departmental collaboration, particularly with sales, e-commerce, and the warehouse, to maintain seamless service delivery.

Key Responsibilities:

  • Manage the customer service team, organizing workflow and ensuring tasks are completed to a high standard.
  • Monitor team productivity, providing feedback and support as needed.
  • Conduct annual performance reviews and manage team leave and sickness.
  • Resolve customer complaints and issues, ensuring a positive customer experience.
  • Train new team members and keep the team informed on new procedures, products, and promotions.
  • Handle customer communications, including order processing and upselling.
  • Manage customer returns, refunds, and online reviews.
  • Collaborate with the accounts team on overdue or over-limit trade accounts.

Requirements: The ideal candidate should have previous experience in a similar customer service role, with management experience. The role requires strong attention to detail, a good telephone manner, and proficiency in Microsoft Office, particularly Word and Excel.

What We Offer: This is a fully office-based role, and you must be able to drive due to no public transport options. Benefits include a pension contribution, life assurance, rising annual leave, and product discount.

How to Apply: If you are a dedicated customer service professional with a passion for organic beauty products, we would love to hear from you.

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