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Application Support Team Lead

2 months ago

Coventry, Coventry, United Kingdom Kapsch TrafficCom North America Full time
Lead Our Application Support Team

We are seeking a seasoned Application Support Team Lead to join our team and drive our technical services forward. As a key member of our organization, you will be responsible for leading our Application Support team, ensuring alignment of activities, roles, and responsibilities across functions and departments.

Key Responsibilities:

  • Build long-term customer relationships and act as an escalation point to drive initiatives that increase customer satisfaction.
  • Create and maintain environments to ensure SLA and KPI fulfillment, including incident and problem management activities.
  • Drive Operational Excellence and compliance with ITIL standards, ensuring service documentation and contributing to continuous service improvements.
  • Contribute to project-specific tasks in a technical lead function and foster close alignment and cooperation with Service Delivery Management.
  • Take a vital lead role in onboarding new clients and creating new services and operations models.

Requirements:

  • Minimum of 5 years of experience in a leadership position and 10+ years in comparable IT service environments.
  • Experienced in managing state-of-the-art system environments and common vendors, including infrastructure services and delivery of IT applications and monitoring solutions.
  • ITIL v3/v4 certification is an asset.
  • Business fluent in English (both written and oral), excellent communication skills, and a team player.
  • Willingness to travel (up to 20%) and work in an international team.

What We Offer:

  • Permanent role with a hybrid working model (at least 2 days per week at the office in Coventry).
  • Private medical care, life insurance, and pension plan.
  • Growth opportunities within our international structures (internal mobility, career coaching, and mentoring).