Application Support Team Leader

4 weeks ago


Coventry, Coventry, United Kingdom Capita Full time

About the Role:

You will be responsible for leading a mid-sized team and require an in-depth knowledge of support and supporting systems in a 24x7x365 environment. You will have the ability to work under pressure and own initiative, making tough decisions where necessary for the success of the business. A good general knowledge of hardware, infrastructure, operating systems, understanding of ITIL support processes and procedures, and excellent people management skills are essential. You will be capable of driving the team to perform under pressure.

Key Responsibilities:

  • Managing a busy team of Technical Analysts from Junior to Senior
  • Ensuring that the team supports the business to defined standards and SLAs for Incident, Request, and problems
  • Ensuring that work has agreed and defined deadlines and that the team works to those deadlines
  • Ensuring that support documentation is up to date and fit for purpose
  • Ensuring that the team are trained on the job to handle cases from all disciplines supported by the team
  • Setting SMART objectives and measuring performance against the appraisal process

About Capita TSS:

Capita Technology and Software Solutions (TSS) is a global shared service responsible for delivering innovation and digital transformation for Capita's colleagues, businesses, and clients. We design, build, and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services.

What's in it for you?

  • A competitive basic salary
  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption, and shared parental leave, paternity pay of two weeks, and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology

Location: Coventry, United Kingdom

Time Type: Full time

Contract Type: Permanent



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