Luxury Sales and Design Professional

3 weeks ago


City Of London, United Kingdom POLTRONA FRAU S.P.A. Full time
Luxury Sales and Design Professional

We are seeking a highly skilled Luxury Sales and Design Professional to join our team at Poltrona Frau S.P.A. in London.

Key Responsibilities:
  • Provide exceptional customer service and sales experience to clients.
  • Work closely with the Showroom Manager to achieve sales targets and maintain a high level of customer satisfaction.
  • Meet and greet customers, providing them with information about our luxury goods and ensuring their needs are met.
  • Maintain accurate inventory and store goods, and ensure products are not damaged.
  • Use company reporting tools to analyze sales information and identify areas for improvement.
  • Contribute to the expansion of our company database by registering and profiling client data.
  • Support the Store Manager and Retail Director in organizing events and promotional activities.
  • Prepare sales and customer relations reports by analyzing and categorizing sales information.
  • Identify and investigate customer complaints and service suggestions.
Requirements:
  • Previous experience (2-3 years) in the high-end furniture or luxury goods industry is preferred.
  • Excellent computer skills, including Microsoft Outlook, Word, and Excel.
  • Excellent communication and interpersonal skills, with a problem-solving attitude and ability to handle stress.
  • Polite and customer-oriented, with a positive attitude and enthusiasm.
  • Team player with an oriented and proactive approach to achieving goals.
Work Environment:

Our luxury showroom is located in Harrods, London, and our working hours vary based on a rotating rota, ranging from 10 AM to 6 PM or 12:30 PM to 9 PM, Monday to Sunday.



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