Guest Reservations Specialist

4 weeks ago


City of London, United Kingdom Pan Pacific London Hotel Limited Full time

About Pan Pacific London

Pan Pacific London offers a unique blend of sophisticated comfort and luxury within the vibrant Square Mile of London. The hotel is designed to reflect the rich heritage of London while incorporating modern elements, ensuring a memorable experience for every guest.

About the Role

We are seeking a dedicated and guest-oriented Reservations Executive to enhance our esteemed Reservations team at Pan Pacific London. The ideal candidate will exhibit confidence, empathy, and professionalism in all interactions with guests and colleagues. A calm demeanor under pressure and a commitment to delivering outstanding guest experiences are essential qualities for this role.

Key Responsibilities

As a Reservations Executive, your primary responsibility will be to craft exceptional experiences for our guests. Your duties will include:

  • Managing reservation inquiries through various channels, ensuring accurate details are captured and entered into the Opera system following departmental protocols.
  • Modifying, confirming, and correcting reservations in the Opera system while documenting all relevant information.
  • Facilitating GDS reservations, making necessary amendments as required.
  • Providing accurate rate quotes to maximize occupancy and revenue.
  • Addressing guest concerns with a genuine and caring approach.
  • Assisting the sales team with reservation-related tasks.

Benefits of Working with Us

At Pan Pacific London, we value strong relationships, professional development, and employee well-being. We offer a range of benefits, including:

  • Access to Mental Health First Aiders
  • Additional day off to celebrate your birthday
  • Cycle to Work Scheme
  • Referral Scheme
  • Seasonal Ticket Loan
  • Enhanced Maternity and Paternity Policies
  • Eye Care Voucher Scheme
  • Social and Employee Wellness Activities
  • Employee Assistance Programme with 24/7 virtual GP and financial advisors
  • Two hotel-wide social events annually, along with additional gatherings
  • Flexible Work Policy
  • Uniform and work attire dry cleaning
  • Recognition programs such as Star of the Month and Manager of the Quarter
  • Discounts on food and beverage outlets
  • Discounts on internal spa treatments
  • Focus on diversity and inclusion through our Culture Club
  • Friends and Family rates at our hotel and within the Pan Pacific Hotel Group
  • Complimentary meals prepared by our chefs
  • Two fully paid study days per year, in addition to annual leave
  • Two fully paid volunteer days per year, in addition to annual leave
  • Opportunities for internal progression and development within the Pan Pacific Hotels Group
  • Additional perks through YuLife

Eligibility

All applicants for the Reservations Executive position must be eligible to live and work in the UK without restrictions. Documented evidence of eligibility will be required from all candidates.



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