Guest Reservations Specialist

4 weeks ago


City of London, United Kingdom Pan Pacific London Hotel Limited Full time

About Pan Pacific London

Pan Pacific London offers a unique blend of sophisticated comfort and modern luxury, situated in the heart of the city. Our hotel is designed to harmonize traditional and contemporary architecture, providing an inviting atmosphere complemented by outstanding service across various dining and entertainment venues.

About You

We are seeking a dedicated and guest-oriented Reservations Executive to enhance our exceptional Reservations team. You will exhibit confidence, empathy, and professionalism in your interactions with guests and colleagues. Your ability to remain composed under pressure and your commitment to delivering outstanding guest experiences will be essential. If you take pride in your work and prioritize guest satisfaction in every decision, we encourage you to consider this opportunity.

Job Summary

As a Reservations Executive, your primary responsibility will be to craft memorable experiences for our guests. Your key responsibilities will include:

  • Managing reservation inquiries through various channels, ensuring accurate details are captured and entered into the Opera system following departmental protocols.
  • Updating, correcting, and confirming reservations in the Opera system, ensuring all relevant information is recorded.
  • Processing GDS reservations with precision.
  • Providing competitive rate quotes to maximize occupancy and revenue.
  • Addressing guest concerns with a sincere and caring approach.
  • Assisting the sales team with reservation-related tasks.

Benefits of Working as a Reservations Executive at Pan Pacific London

We pride ourselves on fostering a supportive environment focused on employee development and well-being. Our benefits include:

  • Access to Mental Health First Aiders
  • Additional day off to celebrate your birthday
  • Cycle to Work Scheme
  • Referral Scheme
  • Seasonal Ticket Loan
  • Enhanced Maternity and Paternity Policies
  • Eye Care Voucher Scheme
  • Social and Employee Wellness Activities
  • Employee Assistance Programme, including 24/7 virtual GP and financial advisors
  • Two hotel-wide social events annually, along with additional gatherings
  • Flexible Work Policy
  • Uniform and work attire dry cleaning
  • Recognition programs such as Star of the Month and Manager of the Quarter
  • Discounts on food and beverage outlets
  • Discounts on internal spa treatments
  • Focus on diversity and inclusion through our Culture Club
  • Friends and Family rates at our hotel and within the Pan Pacific Hotel Group
  • Complimentary meals prepared by our chefs
  • Two fully paid study days per year, in addition to annual leave
  • Two fully paid volunteer days per year, in addition to annual leave
  • Opportunities for internal progression and development within the Pan Pacific Hotels Group
  • Additional perks through YuLife

About Pan Pacific Hotels Group

Pan Pacific Hotels Group operates a global brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, with additional properties set to launch by 2025. We are committed to delivering genuine and graceful service to every guest who seeks luxurious hospitality. Our promise of excellence makes Pan Pacific the preferred choice for unforgettable experiences.

We look forward to welcoming talented individuals who share our commitment to exceptional service.



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