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Customer Service Representative
2 months ago
About THG
We're a fast-paced, global technology conglomerate that specializes in taking brands directly to consumers. We're home to a portfolio of leading brands and websites, including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realize our vision and maintain our leadership in a rapidly evolving global industry.
Work Environment
We're based in a modern office in Gadbrook Park, Northwich, and offer a dynamic and supportive work environment.
Job Summary
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for delivering exceptional service and support to our customers across our renowned Ingenuity brands.
Key Responsibilities:
- Provide expert product advice and solutions while maintaining excellent service quality.
- Support customers with queries ranging from skincare, makeup advice, and fashion to nutrition, fitness, or food and beverage.
- Consistently meet achievable department targets, ensuring high-quality interactions every time.
What We're Looking For:
- Strong written and verbal communication skills.
- A positive attitude with a desire to learn and develop new skills.
- A professional, approachable, and dedicated individual with a passion for delivering great customer service.
Benefits:
- Staff discounts on THG brands and Hale Country Club.
- Employee Saving Scheme.
- Onsite medical treatment, including in-house Doctor, physio, and mental health first aid and wellness assistance.
- Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan.
- Private Pension Scheme.
- 25 days holiday.
- Free parking.
- Tech Scheme.
- Localised engagement activities, such as Netball/Football tournaments.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse and inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG, please contact one of our Talent team to discuss further.
