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Technical Operations Supervisor

3 months ago

Bristol, United Kingdom OCS Group UK Full time

Reference:
TS/AS/09-01/1046/1

Job Title:
Technical Operations Supervisor

Salary:
Competitive

Working Hours:
Monday to Friday - 08:00 - 17:00 hours per week

Location:
Mobile

Region Covered:
Southwest

Company Overview

OCS Group UK is a prominent facilities management organization that has recently expanded its operations.

We specialize in delivering a comprehensive suite of services, including cleaning, catering, security, technical support, energy management, compliance, front-of-house services, landscaping, logistics, waste management, and pest control.

With a substantial turnover and a workforce dedicated to providing innovative and award-winning services, we cater to both private and public sectors while actively supporting the communities we serve.


Position Overview

We are seeking a dedicated Technical Operations Supervisor to join our dynamic team.

In this role, you will oversee the daily maintenance and reactive operations, leading a small team of Multi-Skilled Engineers and Handymen.

Your responsibilities will encompass managing all engineering personnel on-site, while also supporting various functions, including Health and Safety and Performance Management.

You will ensure that all planned preventative maintenance and reactive mechanical and electrical tasks are executed in accordance with established service level agreements.

Continuous improvement will be a key focus, as you strive to enhance efficiency across all engineering activities and site areas.

Additionally, you will manage, control, and coordinate subcontractors engaged in maintenance visits or projects related to mechanical and electrical services.


Key Responsibilities:


• Foster a culture of safety within the team through the use of the AVA system and site training sessions, including Tool Box Talks as provided by the organization.

• Oversee the delegation and management of all engineering tasks relevant to both in-house and subcontractor teams.
• Utilize the CAFM system daily to manage, schedule, prioritize, and assign tasks and orders.

• Ensure timely replenishment of parts and materials for all new and existing equipment, maintaining an accurate register of materials.

• Lead, motivate, and provide clear direction to the engineering team.
• Manage the daily welfare of the engineering staff.
• Ensure contract targets (SLA's) are met and compliance is achieved at all times.
• Implement effective training and development programs for all engineering personnel.
• Maintain current skill sets and qualifications relevant to each role.
• Review and approve all Risk Assessments and Method Statements (RAMS) prior to any work being undertaken.

• Ensure effective supervision and communication with all staff and contractors to comply with relevant policies, procedures, RAMS, and guidelines.

• Produce accurate and timely reports as required by senior management.
• Ensure adherence to statutory, corporate, and technical requirements.

• Act as a technical specialist for engineering-related queries and challenges.
• Proactively manage the team, upholding high standards in work quality, team presentation, communication, and overall engineering standards.
• Conduct scheduled monthly audits on engineering and subcontractor work completed.


• Provide relevant documentation and reports to the administrative team as evidence of activities undertaken.

• Collaborate with the administrative team to confirm and order any materials or parts needed for assigned tasks.

• Manage and review tasks assigned to engineering and subcontractors for additional works identified from planned preventative maintenance or reactive tasks.

• Contribute to the Business Continuity plan.

• Participate in a shift system to conduct attendance, audits, training, and support on each shift rota.
• Engage in daily communication with internal teams, clients, tenants, and building users.
• Attend management meetings as directed by senior management.
• Act as deputy in the absence of the Engineering Manager.

Candidate Profile:
• Hold a recognized technical qualification (City & Guilds or equivalent) with a mechanical or electrical focus.
• Possess supervisory or management qualifications.
• Have a minimum of 5 years' experience in a similar role and level of responsibility.
• Demonstrate experience in a technical engineering position within the building services maintenance sector.
• Exhibit professionalism and presentability, embodying the values and behaviors of the organization.
• Integrate effectively within a team, whether in a leadership or supporting role.
• Display commercial acumen and understanding of contracts and negotiations within the facilities management environment.
• Possess comprehensive knowledge of facilities management and maintenance practices.
• Have a good understanding of Microsoft Office applications.
• Experience in managing work orders through a CAFM system is essential.

Employee Benefits:
• Access to a wide range of retail discounts.
• Discounted gym membership options.
• Participation in our Cycle to Work scheme.
• Join our internal diversity and inclusion community, "CHROMA" – participate in committees or events.
• Access to internal Mental Health First Aiders.
• Immediate access to our internal Learning and Development platform, "Opportunity".
• Coverage for required professional membership fees.
• Recognition through monthly Atalian Servest Superstar Awards.