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User-Centered Content Designer

2 months ago

Exeter, Devon, United Kingdom CRA GROUP LIMITED Full time
Job Summary:

We are seeking a skilled Content Designer to join our team at CRA GROUP LIMITED. As a Content Designer, you will play a crucial role in creating and reviewing written content, as well as using multimedia effectively to ensure that the appropriate content is shown to users.

The successful candidate will work closely with User Researchers to ensure that their content is based on evidenced user needs. They will also collaborate with Interaction Designers and Service Designers to design end-to-end experiences that meet user needs.

This is a 23-month ongoing contract with CRA GROUP LIMITED, and the successful candidate will be expected to work independently in agile delivery teams or on solo work creating content to meet user needs and make complex information easy to understand.

Key Responsibilities:
  • Formulate hypotheses, gain insights, and use evidence, data, and research to create, evaluate, update, and review content at all stages of the end-to-end user journey.
  • Choose the best options to make content understandable to different audiences, writing in plain English in a way that users understand and that meets accessibility requirements.
  • Contribute to and use style guidelines and content patterns to align with the agency tone of voice and create consistency.
  • Focus on outcomes and the impact that content can have on the end user and contribute to the creation of measures of success.
  • Work collaboratively with agile teams to create content to be included in and promote digital products and apply an agile mindset to their work.
  • Identify important stakeholders and communicate with them clearly and regularly, tailoring the communication to suit the audience.
  • Present content and insights to stakeholders, teams, and users to help align and inform decision-making.
  • Engage with the Met Office Communications team and contribute to the cross-government content community.
  • Use a range of tools and platforms to plan and manage their work.
  • Contribute to office-wide content strategies and policies and communicate these with the team.
  • Champion user-centered design practices and represent the user in a multidisciplinary team.
  • Be an active member of the UX practice to help embed and grow a user-centered culture across the organization.
Additional Information:

This position is located in Exeter, and remote working is available with occasional in-office attendance as required to attend meetings, workshops, and user testing.