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IT Support Specialist

2 months ago


Gloucester, Gloucestershire, United Kingdom Investigo Change Solutions Full time
Job Overview

We are seeking a Desktop Support Technician to provide exceptional technical assistance and support for our users. This role is crucial in ensuring the smooth operation of desktop environments and enhancing user productivity.

Key Responsibilities
  • Device Management: Utilize Microsoft Endpoint Configuration Manager (MECM) for effective management of devices.
  • Automated Solutions: Implement automated deployment processes to streamline operations.
  • Operating System Proficiency: Manage and support Microsoft Windows 10 & 11 Enterprise x64 environments.
  • Microsoft 365 Expertise: Provide support and integration for the Microsoft 365 suite of applications.
  • OneDrive Support: Assist users in navigating and utilizing OneDrive within a corporate setting.
  • Remote Support: Deliver remote troubleshooting and assistance to resolve user issues efficiently.
  • Printer Management: Oversee the setup and maintenance of networked printers.
  • Software and Asset Management: Manage software deployment and asset tracking effectively.
  • Access Control: Ensure proper NTFS folder and file permissions are maintained.
  • Hardware Knowledge: Demonstrate a broad understanding of desktop hardware components.
  • Technical Experience: Exhibit proven relevant experience in IT desktop support roles.
Preferred Qualifications
  • Experience with migration to Microsoft 365 applications.
  • Knowledge of Microsoft Endpoint/Azure modern desktop management.
  • Familiarity with scripting languages such as VB, Powershell, and SQL queries.
  • Interest or experience in supporting multi-site AV setups.
  • Understanding of Azure technologies.
  • Experience with Ivanti Service Manager and CrowdStrike.
  • Knowledge of Cisco VPN solutions.
  • Experience in desktop virtualization.
  • Certification as a Microsoft 365 Modern Desktop Administrator Associate.
  • Familiarity with ITIL V3/V4 support frameworks and change management processes.