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Technical Support Professional

2 months ago

Portsmouth, Portsmouth, United Kingdom ISR Recruitment Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at ISR Recruitment. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, troubleshooting technical issues, and ensuring seamless IT operations.

Key Responsibilities
  • Provide first- and second-line technical support to clients, resolving a wide range of IT issues, including hardware and software problems.
  • Manage work queues, prioritize calls, and reassign tasks as needed to ensure compliance with service level agreements.
  • Install, upgrade, support, and troubleshoot in-house EPoS applications, as well as back-office applications.
  • Diagnose and resolve complex technical issues, minimizing downtime and ensuring business continuity.
  • Troubleshoot network connectivity issues in LAN/WAN environments.
Requirements
  • At least one year of experience in an IT support role, preferably in a similar environment.
  • Strong customer service skills, with the ability to communicate effectively with clients.
  • Ability to work in a team environment, meeting deadlines and prioritizing tasks.
  • Understanding of EPoS systems, servers, TCP/IP, and VNC is highly desirable.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, excellent company benefits, and opportunities for professional growth and development.