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Client Support Specialist

2 months ago

Kettering, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor at Hays Specialist Recruitment Limited. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our clients and candidates.

Key Responsibilities:

  • Customer Service: Provide prompt and professional support to clients and candidates, responding to their inquiries and resolving issues in a timely and effective manner.
  • Order Management: Process client orders, manage returns, and address billing inquiries with accuracy and attention to detail.
  • Record Keeping: Maintain accurate and up-to-date records of client interactions and data.
  • Collaboration: Work closely with other departments to provide comprehensive support to clients and candidates.

Requirements:

  • Customer Service Skills: Possess strong customer service skills, with a focus on empathy and problem-solving.
  • Communication Skills: Demonstrate excellent verbal and written communication skills.
  • Technical Skills: Proficiency in customer relationship management (CRM) software.
  • Organizational Skills: Ability to multitask and prioritize tasks effectively.
  • Attention to Detail: Strong attention to detail and accuracy in all aspects of the job.

Preferred Qualifications:

  • Experience: Previous experience in a customer-facing role, preferably in a recruitment or sales environment.