Service Desk Operations Manager
7 days ago
We are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring efficient workflows, and providing direction to your team of service desk analysts.
Key Responsibilities- Service Desk Operations Management: Monitor queues, track response times, and ensure efficient workflows.
- Team Leadership: Provide direction to your team of service desk analysts, helping them navigate complex issues and supporting them with escalated tickets.
- Technical Proficiency: Technical proficiency and experience with Ticket Management Systems and Microsoft tools (Excel, Word, Outlook).
- Service Desk Operations Experience: Familiarity with service desk operations, including task triage and prioritisation.
- Leadership Skills: The ability to provide duty of care for staff, identify growth opportunities, and offer training.
- Competitive Salary: A starting salary of £34,633.
- Benefits Package: 25 days annual leave rising to 30 days after 5 years' service, and additional public and privilege holidays.
- Flexible Working: Flexible working arrangements.
- Training and Development: Opportunities to be recognised through our employee performance scheme.
- Pension Scheme: Excellent pension scheme.
- Season Ticket Loan: Interest-free season ticket loan (travel/parking).
- Cycle to Work Scheme: Cycle to work scheme.
- Facilities: Facilities such as a restaurant and on-site coffee bar.
- Paid Parental Leave: Paid parental and adoption leave.
- Specialist Skills Advancement Payments: Specialist Skills advancement payments available, on assessment.
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Service Desk Operations Manager
1 week ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to handle complex issues and provide exceptional support to our customers.Key...
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Service Desk Operations Manager
1 week ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our customers, and leading a team of service desk analysts.Key ResponsibilitiesOversee the timely...
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Service Desk Operations Manager
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Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to provide exceptional support to our customers.Key ResponsibilitiesService...
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Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to provide exceptional support to our customers.Key ResponsibilitiesService...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our customers, and ensuring that our service desk operations run smoothly and...
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Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our customers, and ensuring that our service desk operations run smoothly and...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing direction to your team of service desk analysts, and assisting with escalated tickets.Key ResponsibilitiesService Desk...
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Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing direction to your team of service desk analysts, and assisting with escalated tickets.Key ResponsibilitiesService Desk...
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Service Desk Operations Manager
1 week ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to provide exceptional support to our customers.Key ResponsibilitiesService...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our team of service desk analysts, and ensuring that our customers receive exceptional...
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Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our team of service desk analysts, and ensuring that our customers receive exceptional...
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Service Desk Operations Manager
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Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing direction to your team of service desk analysts, and assisting with escalated tickets.Key ResponsibilitiesService Desk...
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Service Desk Operations Manager
1 week ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring efficient workflows, and providing direction to your team of service desk analysts.Key ResponsibilitiesService Desk Operations...
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Service Desk Operations Manager
1 week ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring efficient workflows, and providing direction to your team of service desk analysts.Key ResponsibilitiesService Desk Operations...
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Service Desk Operations Manager
1 week ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our customers, and ensuring that our service desk operations run smoothly and efficiently.Key...
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Service Desk Operations Manager
1 week ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to provide exceptional support to our customers.Key ResponsibilitiesService...
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Service Desk Operations Manager
1 week ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, overseeing the timely handling of customer inquiries, incidents, and requests, and providing direction to your team of service desk...
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Service Desk Operations Manager
1 week ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing direction to your team of service desk analysts, and supporting them with escalated tickets.Key ResponsibilitiesManage and...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to handle complex issues and provide exceptional support to our customers.Key...
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Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to handle complex issues and provide exceptional support to our customers.Key...