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CRM Specialist for Beauty Industry
2 months ago
Beauty Works, a leading global hair solutions company, is seeking a skilled Salesforce Administrator to optimize our CRM environment and support our sales, customer service, and order management processes.
Job Summary
We are looking for a talented Salesforce Administrator to join our team and leverage their expertise to enhance our Salesforce environment, ensuring it meets the needs of our 50-person sales and customer service teams.
Key Responsibilities
Salesforce Administration and Environment Management:
- Manage and customize Salesforce CRM to meet the needs of our sales and customer service teams.
- Maintain user profiles, roles, and permission sets to ensure data security and access control.
- Design and optimize custom objects, fields, and layouts to enhance user experience and workflow efficiency.
- Manage production and development sandboxes.
Customer Service and Support:
- Configure and optimize Salesforce Service Cloud to streamline customer service processes.
- Collaborate with customer service teams to support effective case management and resolution tracking.
- Implement and maintain automated workflows to enhance customer support efficiency.
Order Management:
- Support the end-to-end order management process within Salesforce.
- Work with cross-functional teams to ensure accurate and timely order processing.
- Implement order validation rules and automation to minimize errors and improve order accuracy.
Integration Management:
- Manage integrations between Salesforce and other business systems.
- Collaborate with IT and development teams to ensure smooth data flow and integration reliability.
Data, Reporting, and Analytics:
- Develop data quality controls to ensure ongoing data accuracy.
- Support the creation and maintenance of customized reports and dashboards to provide insights into sales, customer service, and order management performance.
- Provide regular updates to leadership on key metrics and trends.
Requirements
- Minimum of 1.5 years of experience as a Salesforce Administrator or in a similar role, with a focus on CRM, sales, or customer service.
- Basic understanding of Salesforce configuration, user management, and data security.
- Salesforce Administrator certification is highly desirable or in the process of obtaining it.
- Familiarity with Salesforce configuration, including objects, fields, and layouts.
- Basic knowledge of Salesforce automation tools like workflows and process builder.
- Some experience or familiarity with order management processes within Salesforce or a similar CRM platform would be a plus.
- Willingness to learn and develop problem-solving skills.
- Ability to assist in troubleshooting and resolving basic issues efficiently.
- Good communication skills with the ability to collaborate effectively with global cross-functional teams.
- Basic project management skills with the ability to manage multiple tasks under supervision.
- Bachelor's degree is desirable.
