Care Services Development Lead

7 days ago

Northampton, Northamptonshire, United Kingdom Acuity Care Group Limited Full time
Job Description

Job Title: Service Development Manager

Job Reference: TPBN1_UKTJ

Location: Remote

Job Type: Full-time

Salary: £50,000 - £55,000 per annum plus car allowance and attractive bonus

Job Description:

Job Summary:

We are seeking an experienced Service Development Manager to join our team at Acuity Care Group Limited. The successful candidate will be responsible for driving business growth and developing new initiatives across the group.

Key Responsibilities:

  • Strategic Planning & Execution of Sales Growth:
    • Responsible for producing a robust and realistic strategic new business Sales Plan for the region, aligned to the annual P&L performance of the business.
    • To be agreed and defined in partnership with the Business Unit directorate and progress jointly presented on a frequent basis at business review meetings.
    • This should include a diverse range of new business activity, with both new and existing customers across the region.
    • Following through and delivering against these plans in a structured and detailed manner, demonstrating results that can be seen in the weekly KPIs.
    • Able to provide ad hoc updates on activity and performance as requested throughout the month.
  • Retaining a close link with our Recruitment and Mobilisation teams and actively striving to sell any staff capacity that exists across the region, in a timely manner.
  • Identifying any relevant tender opportunities, either for retaining existing Customer contracts or establishing new contracts.
  • Leading the tender process internally in a timely and well organised manner, coordinating the resourcing, collation of the response and involving other parties internally as required.
  • Organising and attending sales meetings (either in person or by video call), involving other relevant parties within Bespoke Health and Social Care as appropriate (e.g. operations & clinical teams).
  • Responsible for the accuracy of data held within our CRM software for your region.
  • Undertaking marketing activities as required in order to generate new business.
  • Collaborative working across other Business Units within the Acuity Care Group to exploit any opportunities for growth through cross-selling our sister company services.
  • New Package Sign Off & Mobilisation:
    • Obtain detailed information to assess the viability of the package, at the earliest opportunity. This must include assessing whether TUPE applies and identifying any other risks or challenges so these can be considered.
    • Produce and issue detailed and accurate quotes, in a timely manner, involving others as appropriate.
    • Prior to a new package being committed to, ensure client requirements are clearly understood in the structuring of the Care Package and where TUPE applies, due diligence has been completed and approval to proceed has been obtained from the Operational Lead to proceed.
    • Ensure that all won packages are confirmed in writing and signed by the relevant commissioning individual (ICB/CCG, Local Authority/Council, direct client or case management company).
    • To remain involved until a new package is fully mobilised and all internal parties have all details they require.
    • To follow up with the relevant Customer contacts post package starting and ensure full handover to Operations to ensure things are running smoothly and look to leverage success to generate further opportunities.
  • Client Retention:
    • Relationship management with existing Customers you are working with, in order to ensure these relationships remain positive and productive at all times and any issues can be resolved proactively.
    • Develop a Business Unit specific approach to Account Management of key customers to ensure accounts are delivering anticipated returns as well as developing new opportunities supported appropriately by sharing innovation and Account Based Marketing.
  • Working Relationships:
    • Build and maintain effective working relationships with key partners across the business, with particular emphasis on your regional Operational Managers and Clinical nurse specialists, as well as the other members of the Service Development team, the Head of Nursing, the Finance Manager and other Senior Leaders in the business.
    • Manage and coordinate a team of Service Development support individuals to deliver the Sales Plan and grow the business, whether these are directly aligned to Bespoke Health and Social Care or shared across the Acuity Care Group.
  • Other Communication:
    • Contact all Customers regularly to ensure strong customer relationship management, enabling both overall sales growth opportunities alongside ensuring the customer perception of Bespoke Health and Social Care services are in line with expectations and we are actively building the Acuity Care Group brand.
    • Deliver and maintain open and effective lines of communication with all key partners within the business.
  • Meetings:
    • Attend and contribute as required to all internal meetings (such as weekly pipeline calls, KPI calls and monthly business review meetings) in accordance with the meeting calendar, actively representing both the region and also the broader interests of the business.
  • Skills, Knowledge and Expertise:
    • Experience in Sales in the Health and Social Care Sector
    • Working collaboratively across multiple organisational functions including Marketing, Operations, Recruitment and a Board/Senior Management Team
    • Experience of identifying market opportunity, creating plans and successfully pursuing a business development strategy
    • Maintaining relationships with existing client and build relationships with new clients
    • Developing industry partnerships
    • Understands the importance of sales processes, need for data accuracy and optimised reporting.
  • Benefits:
    • 25 days annual leave + statutory bank holiday for permanent employees or equivalent
    • Pension contributions
    • Collaborative and supportive working environment.
    • Car allowance
    • Statutory maternity/paternity leave
    • Commitment to Health and Wellbeing
    • Our people also enjoy a wide range of benefits, including:
    • 24/7 Free Access to a GP
    • Health Cash Back Plans
    • Wellbeing Programmes
    • Retail and Supermarket Discounts
    • Cost of Living Advice
    • Confidential Advice Services
    • Gym and Leisure Centre Discounts
    • Free Counselling Sessions, including Cognitive Behavioural Therapy

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