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Business Process Support Specialist
2 months ago
Job Overview:
We are seeking a highly skilled Business Process Support Specialist to join our team at PMD Business Finance. In this role, you will work closely with our Sales and Business Support colleagues to ensure the sales process is efficient, effective, and successful.
You will be responsible for delivering an excellent service to our clients, vendors, and funders, and will need to have an excellent work ethic, be personable, and self-motivated.
Key Responsibilities:
- Manage and coordinate the sales and proposal process between clients, vendors, and funders, displaying excellent communication skills, attention to detail, and urgency throughout.
- Conduct credit searches, prepare finance proposals, and liaise with funders and sales accordingly.
- Generate and issue all necessary finance documentation accurately and speedily, ensuring the documents are right first time.
- Raise necessary invoices and ensure prompt payment in the sales process.
- Ensure sales are processed and recorded accurately using our CRM and Proposal Management system.
- Capture and record full details of clients, vendors, and funders.
- Maintain good working relationships with clients, vendors, and funders throughout the sales process by way of excellent communication.
- Provide excellent levels of service to all customers.
- Keep up to date with customer needs and available options.
- Maintain good working relationships with the rest of the business.
- Positively contribute towards individual, departmental, and company objectives.
- Comply with all relevant regulatory standards and internal policies.
Personal Attributes:
- Excellent verbal and written communication.
- Good organisational and time management.
- Excellent attention to detail.
- Teamwork and interpersonal skills.
- Personable and self-motivated.
- Sound representative of PMD's brand values, ethos, and objectives.
Required Skills and Experience:
- 12 months working in the finance industry in a similar role.
- Good knowledge of Microsoft products, including Word and Excel.
This role offers a competitive salary of £22,000.00-£28,000.00 per year, plus a bonus scheme and a range of benefits including casual dress, company events, company pension, enhanced maternity leave, enhanced paternity leave, free parking, on-site parking, sick pay, and more.
Working Hours: Monday to Friday
Education: GCSE or equivalent (required)
Experience: Customer service: 1 year (required), Administrative experience: 1 year (required)
Language: English (required)
Licence/Certification: Driving Licence (preferred)
Work Location: In person
