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Lead Ticketing Operations Manager
2 months ago
STH Group, a subsidiary of Sodexo Live, operates with a global presence, offering unparalleled service in the event management sector.
Our organization collaborates with event organizers to enhance the experience of the world's premier sporting events. From the Olympic Games to various Rugby World Cups, our award-winning team is dedicated to crafting travel and hospitality solutions that ensure sports enthusiasts enjoy unforgettable experiences.
We are seeking a seasoned Lead Ticketing Operations Manager to oversee critical ticketing functions for significant sporting events. This position will support the Head of Ticketing in delivering outstanding ticketing services.
This role requires international travel and is centered on managing daily ticketing operations, formulating and executing ticketing strategies, and upholding superior standards of customer service and operational effectiveness to enrich fan experiences.
Key Responsibilities:
- Develop and implement comprehensive ticketing strategies to guarantee efficient event execution and optimal ticket inventory utilization.
- Collaborate with the Head of Ticketing and Ticketing Manager to oversee ticket allocations by event, venue, package, and category, ensuring adherence to all regulations.
- Lead the enhancement of ticketing systems and technologies to improve customer service and operational efficiency.
- Conduct proactive cross-functional risk assessments related to ticket inventory, financial forecasting, and operational planning.
- Establish and nurture key relationships with internal and external stakeholders and partners.
- Manage ticketing data across various systems, interpreting and formatting data for key stakeholders to support financial forecasting and budget management.
- Work alongside the Head of Ticketing to fulfill contractual obligations and deliverables for STH programs, ensuring effective operational execution.
- Oversee event day ticketing operations, acting as a primary escalation point, decision-maker, and support for the broader tournament and program delivery plan.
- Identify and pursue opportunities for growth and improvement within STH programs and processes, collaborating to implement necessary changes.
Who You Are:
- Demonstrated experience with ticketing systems and processes for large-scale sporting events.
- Ability to outline requirements, processes, and resources necessary for project delivery and lead across diverse teams.
- Experience in high-level stakeholder management with both internal and external parties to support operational and strategic objectives.
- Strong analytical capabilities with the ability to leverage data insights to refine ticketing processes and enhance customer satisfaction.
- Effective communicator skilled in fostering teamwork across departments to ensure seamless execution of ticketing strategies.
- Highly adaptable and proactive, capable of managing multiple priorities in a fast-paced environment.
- Excellent proficiency in Microsoft Office, particularly Excel, for effective management and analysis of ticketing data.
- Proven ability to work collaboratively in a team environment, ensuring cooperation across departments to achieve and exceed project goals.
