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Voice Support Specialist

2 months ago

Harrogate, North Yorkshire, United Kingdom Redcentric Full time

Job Summary:

The primary responsibility of this role is to provide administrative and provisioning support to customers and engineers from inception of a signed Customer contract. This includes handling customer inquiries, resolving technical issues, and providing product training to ensure a seamless experience for our clients.

Key Responsibilities:

  • Provide exceptional customer service and support to customers and engineers
  • Assist with the provisioning of products and services to meet customer needs
  • Collaborate with internal teams to resolve technical issues and improve customer satisfaction
  • Participate in product training to stay up-to-date on the latest technologies and services

About Redcentric:

Redcentric is a leading provider of IT services and solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.