Business Customer Service Lead Agent

5 hours ago


Brighton, Brighton and Hove, United Kingdom Centrica Full time
About the Role

We are seeking a highly skilled and experienced Business Customer Service Lead Agent to join our team at Centrica. As a key member of our Operations Support Team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our Service & Repair and Installation contracts for our Social Housing client.

Key Responsibilities
  • Provide administrative support for the delivery of Service & Repair and Installation contracts
  • Work closely with the Field Operations team to deliver exceptional customer service
  • Manage and prioritize tasks to ensure timely completion of work
  • Develop and implement process improvements to increase efficiency and reduce costs
  • Collaborate with colleagues to achieve team goals and objectives
  • Provide coaching and feedback to team members to improve performance
  • Manage and resolve customer complaints and queries in a timely and professional manner
  • Stay up-to-date with industry developments and best practices to ensure continuous improvement
Requirements
  • Excellent communication and interpersonal skills
  • Proven experience in customer service or a related field
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Ability to work collaboratively as part of a team
  • Excellent time management and organizational skills
  • Ability to maintain confidentiality and handle sensitive information
  • Strong knowledge of Microsoft Office and other relevant software
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
  • Access to training and development programs


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