Customer Service Associate

4 weeks ago


Andover Down, United Kingdom Screwfix Direct Limited Full time
Position Overview

As a key member of Screwfix, you will ensure that our customers remain the focal point of our operations. Your role will involve understanding their needs and providing exceptional service. Retail Assistants play a crucial role in the efficient operation of our stores, keeping you engaged and active throughout your shift. With our comprehensive training programs and flexible scheduling, you will be well-prepared for a rewarding career path.

Store Hours:

Monday - Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)

Key Responsibilities

WHAT DOES IT MEAN TO BE A RETAIL ASSISTANT?
  • Customer Engagement - You will greet customers as they enter the store, identify their needs, and assist them in finding the right products, ensuring a seamless shopping experience.
  • Inventory Management - You will help with receiving deliveries, managing stock levels, processing customer orders, and maintaining high standards of store presentation.
  • Team Collaboration - You will be part of a dedicated team that takes pride in their work, collaborates effectively, and enjoys a positive work environment.
Candidate Profile

YOU ARE...
  • Exceptional at delivering outstanding service, with a proactive and straightforward approach.
  • Ready to put in the effort and make the most of our training opportunities.
  • A strong communicator who enjoys assisting others.
  • Eager to learn; prior retail experience is not a requirement for success.
  • Friendly, adaptable, dependable, honest, and enthusiastic.
BENEFITS OF JOINING US
  • Becoming part of Screwfix means joining a growing team that offers support, opportunities, and enjoyment.
  • We provide a competitive salary.
  • 28 days of annual leave (including Bank Holidays), increasing with tenure, up to a maximum of 33 days.
  • Award-winning pension scheme with contributions up to 14% from Kingfisher.
  • Life insurance coverage.
  • 20% discount on purchases at Screwfix and B&Q.
  • Access to discounted healthcare options.
  • Participation in company share save schemes.
  • Comprehensive training and ongoing development to help you reach your full potential.


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