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Call Centre Team Leader

2 months ago

Rochester, Medway, United Kingdom Cubitt & West Full time

About the Role:

We are seeking a highly motivated and experienced Call Centre Assistant Manager to join our team at Arun Estates. As a key member of our Call Centre, you will play a crucial role in driving business growth and delivering exceptional customer service.

Key Responsibilities:

  • Respond to inbound calls from clients and assist them with their property needs
  • Identify opportunities to help clients further by introducing them to additional properties that meet their needs
  • Work towards set performance targets in line with business strategy and goals
  • Liaise with estate agency colleagues in branch to assist in helping our customers with their dream move

Requirements:

  • Genuinely enjoy helping people and have a passion for delivering exceptional customer service
  • Have confidence, resilience, and the ability to create a healthy and fun competition with your colleagues
  • Have truly exceptional customer service skills with a fantastic telephone manner and the ability to build rapport
  • Ideally have worked in estate agency with some experience of managing and motivating a team

About Us:

Arun Estates is the largest independent estate agency in the Southeast of England, comprising over 24 branches. Our Call Centre is crucial to the success of our operation, and we are looking for a talented individual to join our team.

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work in a dynamic and fast-paced environment
  • The chance to make a real difference in the lives of our customers

How to Apply:

If you are a motivated and experienced Call Centre Assistant Manager looking for a new challenge, please submit your application.