Senior Product Owner Digital Engagement Platforms

1 month ago

Maidenhead, Windsor and Maidenhead, United Kingdom APM Terminals Full time

Job Title - Senior Platform Product Owner - Digital Engagement Platforms

Location - Global

We are seeking a Senior Platform Product Owner to lead the definition, prioritization, and implementation of capabilities to drive digital customer engagement on Maersk's website and mobile apps globally.

The successful candidate will have a strong background in technical product management, building data-led, ML-based capabilities, managing roadmaps, and trade-off decisions. They will be adept in managing stakeholders across functions, including marketing & commercial teams, technology teams, and key business platform teams with dependencies.

Key Responsibilities:

  • Define, lead, and manage the product roadmap and strategy to increase customer engagement and digital conversion across Maersk's key channels.
  • Define key KPIs and success metrics and set in place robust mechanisms to measure, report, and assess performance of digital engagement platform capabilities.
  • Own deliver requirements, define user stories, and partner with engineering teams to ensure focus on the most impactful initiatives for customers and continual value generation/delivery.
  • Envision the digital customer experience and experimentation options in collaboration with User Experience designers, researchers, and UI designers.
  • Formulate key hypotheses and work with partner teams to establish proof points, consolidate learnings, and continually optimize the digital customer experience.
  • Establish and maintain collaborations with key stakeholders across the organization, including regional and business leaders, Sales/commercial, Finance, Data Science, Data Insights, and external partners and vendors.
  • Stay up-to-date with the latest trends in personalization and provide thought leadership to the organization on how to incorporate them into our channel/platform strategies.

What you will bring:

The successful candidate should have a strong background in technical product management, building data-led, ML-based capabilities, managing roadmaps, and trade-off decisions. They will be adept in managing stakeholders across functions, including marketing & commercial teams, technology teams, and key business platform teams with dependencies.

  • Substantial experience in technical product management and working to build experimentation, personalization, and recommendations space capabilities in a B2C/B2B environment.
  • Proven track record of developing and launching improvements to digital customer experience that drive revenue growth in a global or multi-region environment.
  • Strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
  • Excellent communication and collaboration skills with the ability to work cross-functionally with different teams and stakeholders.
  • Ability to operate at multiple levels, keeping context of stakeholders and their ask in mind.
  • Sound business & strategy judgment and proven ability to influence stakeholder teams in a complex cross-functional setup.
  • Ability to work in a fast-paced environment with tight deadlines and multiple priorities.
  • Prior experience of building digital experiences for customers in logistics, supply chain, or B2B organizations is preferred.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

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