Digital Senior Product Manager
4 weeks ago
Are you passionate about building timely, relevant, compelling, localized and personalized digital experiences for customers at scale globally across multiple touch points?
We are looking for a Senior Platform Product Owner, Digital Engagement platforms to lead the definition, prioritization and implementation of capabilities to drive digital customer engagement on Maersk's website and mobile apps globally.
These capabilities include customer journey analytics, experimentation (A/B testing) and digital experience optimization with data-driven personalization and recommendations. You will work closely with engineering and business teams to define and own the product strategy and roadmap for this portfolio of capabilities aimed to build an intuitive digital customer experience and meet the customer with the right content at the right moments.
Key Responsibilities:- Define key KPIs and success metrics and set in place robust mechanisms to measure, report and assess performance of digital engagement platform capabilities.
- Envision the digital customer experience and experimentation options in collaboration with User Experience designers, researchers and UI designers.
- Formulate key hypotheses and work with partner teams to establish proof points, consolidate learnings, and continually optimize the digital customer experience.
- Establish and maintain collaborations with key stakeholders across the organization, including regional and business leaders, Sales/commercial, Finance, Data Science, Data Insights and external partners and vendors.
The successful candidate should have a strong background in technical product management, building data-led, ML-based capabilities, managing roadmaps and trade-off decisions and delivering results in a cross-functional product setup including UX design, engineering and analytics roles. This role requires the candidate to be adept in managing stakeholders across functions including marketing & commercial teams, technology teams and key business platform teams with dependencies.
We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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