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Housing Support Officer

2 months ago

Harrow Greater London, United Kingdom Pertemps Harrow Full time £15

Position Title:
Housing Support Officer

Location:
Pertemps Recruitment Partnership for Harrow Council

Employment Type:
Temporary ongoing

Compensation:
Competitive hourly rate of £15.39

Benefits:
Comprehensive training and support for professional growth.
21 days of annual leave (excluding public holidays).

Role Overview:
Join our dynamic team as a Housing Support Officer. Candidates must possess a valid driving license and have appropriate business insurance.
Adhere to the responsibilities outlined in the council's health and safety guidelines.
Manage inquiries with professionalism (in-person, written, or via telephone) within established corporate timelines.
Uphold the highest standards of customer service.
Assist in the management of databases and the maintenance of rent collection systems.
Encourage diversity in service provision.
Provide coverage for telephone duty rosters.
Effectively address initial inquiries from clients approaching the Housing Department.
Implement basic measures to prevent arrears and manage housing effectively.
Support housing officers with compliance related to Gas Access and EICR.

Knowledge Requirements:

Familiarity with service delivery, governmental policies, legislative frameworks, and key issues related to housing tenancy management, including considerations of equality.


Legal Acumen:
Working knowledge of housing and public sector regulations.
Understanding of basic repairs and maintenance for residential properties and estates.

Diversity Awareness:
Education: Minimum of 5 GCSEs at grade C or above (including English and mathematics) or equivalent educational qualifications.

Technical Skills:
Proficient in using software applications (Word, PowerPoint, Excel, internet, and email).

Communication Proficiency:
Strong written and verbal communication abilities, including letter composition.

Commitment to Service:
Dedicated to delivering high-quality housing management services for all community demographics.

Community Insight:
Clear understanding of Harrow's diverse communities and their implications for housing needs.

Pertemps Recruitment Partnership has been a leader in providing permanent and temporary staffing solutions for nearly 60 years, establishing itself as a prominent player in the recruitment sector.

We have been recognized by The Sunday Times as one of the Best 100 Companies to work for for 14 consecutive years.

Our accreditation as an 'investor in people' reflects our commitment to employee development and career advancement.