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Room Service Attendant

2 months ago

London, Greater London, United Kingdom Marriott International, Inc Full time

Job Summary:

We are seeking a highly skilled and experienced Room Service Attendant to join our team at Marriott International, Inc. As a key member of our Food and Beverage Service team, you will be responsible for delivering exceptional service to our guests, ensuring their dining experience is memorable and unique.

Key Responsibilities:

  • Advocate and maintain a high standard of luxury service within the Food and Beverage operation.
  • Maintain cleanliness in all areas of the discipline, at all times, and advocate this as best practice.
  • Proactively learn new menu items, beverage items, and changes in service standards.
  • Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations.
  • Report maintenance issues immediately to appropriate personnel.
  • Product (food & beverage), menu, operational, food hygiene, and service knowledge is essential.
  • Attitude, grooming standard, body language, and tone need to be positive, supportive, and on brand at all times.
  • Attend monthly departmental meetings and 1:1's to stay informed and up-to-date on departmental knowledge.
  • Carry out other duties as required by the F&B Management team.

Requirements:

  • Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
  • Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
  • Detail-oriented with a passion for delivering excellence in customer service.
  • Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience.
  • L2 Food Hygiene certification is preferred, and you should work towards achieving this if you don't hold a certification already.

What We Offer:

  • Competitive salary and investment in your personal development.
  • Access to an array of perks and discounts, including:
    • 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
    • Pension scheme participation.
    • Life Assurance coverage.
    • Annual Performance Review pay adjustments.
    • Complimentary gym and spa access.
    • Free meals while at work.
    • Dry-cleaning service availability.
    • Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
    • 50% discount at any of the St. Pancras outlets.
    • Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
    • Travel ticket season loan.
    • Cycle to work scheme.
    • Employee Assistance Programme access.
    • Comprehensive Training and Development programme participation.
    • Awards and recognition celebrations, among many other benefits.

About Us:

Marriott International, Inc. is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.