Service Transition Manager

3 weeks ago


Leeds, Leeds, United Kingdom Foundation for Credit Counselling Ta Stepchange Full time
About the Role

Are you an experienced professional in orchestrating effective business transformations within IT operations, leveraging ITIL best practices? As a Service Transition Lead, you will play a crucial role in ensuring excellence in change management, release management, configuration management, and asset management.

Your expertise will be essential in managing non-functional requirements and negotiating contracts to facilitate a smooth transition of services.

Your Responsibilities

In this pivotal position, you will:

  • Drive the integration of business changes into IT operations seamlessly.
  • Collaborate with stakeholders across the organization to oversee change, release, and configuration management.
  • Define and manage transition processes, ensuring alignment with business needs.
  • Create comprehensive service design packages and establish SLAs and KPIs for optimal service delivery.
  • Prepare services for operational readiness by developing plans, assessing impacts, and coordinating go-live requirements.
  • Lead advisory meetings to facilitate informed decision-making and effective risk management.
  • Track and manage IT assets to ensure compliance and operational efficiency.
  • Enhance service transitions by implementing best practices and governance frameworks.
About You

The ideal candidate will possess:

  • Strong knowledge of change, release, and configuration management.
  • Experience in asset management and collaboration on non-functional requirements.
  • Excellent communication skills and stakeholder management abilities.
  • A Bachelor's degree in IT, Computer Science, or a related field (Master's preferred).
  • ITIL certification with practical experience.
  • Experience in the financial sector or nonprofit organizations.

Join us in our mission to enhance service transitions and drive operational excellence.



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