Night Reception Supervisor

1 week ago


Ware, Hertfordshire, United Kingdom Marriott International Full time
Job Title: Night Reception Supervisor

Marriott International is seeking a highly skilled and experienced Night Reception Supervisor to join our team at Hanbury Manor Marriott Hotel & Country Club. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our Night Shift, providing exceptional guest service, and maintaining the highest standards of quality and efficiency.

Key Responsibilities:
  • Supervise and coordinate the activities of the Night Shift team to ensure seamless service delivery and maximum guest satisfaction.
  • Monitor and control the flow of guests, ensuring efficient check-in and check-out processes, and resolving any issues or complaints in a timely and professional manner.
  • Manage the Night Shift budget, controlling costs and optimizing revenue opportunities.
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
  • Collaborate with other departments to ensure seamless communication and coordination, and to resolve any issues or concerns.
Requirements:
  • Previous experience in a Front Office or Night Shift supervisory role, preferably in a luxury hotel environment.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Proficiency in Opera/Marsha and other relevant systems.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
  • Access to Marriott International's global network and resources.

Marriott International is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from talented individuals who share our values and are passionate about delivering exceptional guest experiences.



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