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Customer Relations Administrator

2 months ago

Hyde, United Kingdom NJR Recruitment Full time

About the Role

NJR Recruitment is excited to present a fantastic opportunity for a Sales Administrator to become part of a dynamic packaging firm. This role is essential in maintaining the seamless operation between customer service and sales.

Position Overview

As a Sales Administrator, you will serve as the primary contact for clients, addressing their queries, resolving concerns, and offering insights into products and services. Your commitment to delivering exceptional customer experiences will be vital in fostering satisfaction and loyalty.

Key Responsibilities

  • Manage customer inquiries through various channels, ensuring timely and accurate responses.
  • Effectively handle customer complaints, providing solutions that meet their needs.
  • Deliver comprehensive information regarding products, services, and company procedures.
  • Process orders, applications, and requests with precision.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with internal teams to address and resolve customer issues.
  • Identify urgent matters and escalate them appropriately.
  • Adhere to established communication protocols and company policies.

Ideal Candidate

The successful candidate will possess excellent communication skills, demonstrating both professionalism and a friendly demeanor. Your ability to connect with customers and internal teams will be crucial for the role's success.