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Casework Specialist
2 months ago
We are seeking a highly organized and detail-oriented Casework Officer to join our team at the Driver and Vehicle Standards Agency (DVSA). As a key member of our Licensing and Regulation team, you will play a crucial role in processing new and variation applications for goods vehicle and public passenger vehicles operator licenses and bus registrations.
Key Responsibilities- Process new and variation applications for goods vehicle and public passenger vehicles operator licenses and bus registrations, ensuring accuracy and attention to detail.
- Manage a caseload of competing deadlines and tasks, prioritizing and delivering high-quality work under pressure.
- Provide exceptional customer service, responding to customer inquiries and offering advice and assistance where possible.
- Liaise with internal and external departments to ensure seamless communication and delivery of services.
- Work collaboratively with the team to achieve shared objectives and goals.
- Proven experience in a similar role, with a strong understanding of licensing and regulation processes.
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines.
- Exceptional customer service skills, with the ability to communicate effectively with customers and stakeholders.
- Strong attention to detail and ability to maintain accurate records.
- Ability to work collaboratively as part of a team, with a flexible and adaptable approach to work.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A competitive salary and benefits package, including a generous pension scheme and annual leave.
- The chance to work on a wide range of projects and initiatives, contributing to the success of the DVSA.
- A culture that values diversity, inclusion, and employee well-being.
The Driver and Vehicle Standards Agency (DVSA) is a UK government agency responsible for ensuring the safety and sustainability of road transport. We work to make roads safer, improve services for our customers, and make road transport greener and healthier.
