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Customer Service Representative

2 months ago

Hedge End, United Kingdom Olympus Recruitment Full time
Job Overview

As a Service Advisor with Olympus Recruitment, you will be the primary point of contact for our clients within the automotive industry, responsible for delivering exceptional customer service and ensuring their vehicle maintenance and repair needs are met.

Key Responsibilities
  • Greet customers and assist with scheduling service appointments.
  • Listen to customer concerns and communicate them to the service technicians.
  • Provide detailed explanations of repairs and services to customers, including costs and time estimates.
  • Maintain and update customer records, including service history and contact information.
  • Coordinate with the parts department to ensure timely availability of necessary parts.
  • Keep customers informed of their vehicle's status and any additional recommended services.
  • Handle customer inquiries and resolve issues promptly and professionally.
  • Promote and sell additional services and products.
Qualifications
  • Proven experience as a Service Advisor or in a similar customer service role in the automotive industry.
  • Strong communication and interpersonal skills.
  • Ability to explain technical information in a clear and understandable manner.
  • Excellent organizational and time-management skills.
  • Proficient in using computers and automotive service software.
  • Valid driver's license.
Why Work with Us?
  • Competitive salary and commission structure.
  • Ongoing training and professional development opportunities.
  • A friendly and supportive work environment.
  • Employee discounts on services and products.