Medical Secretary Assistant

3 days ago

Scarborough, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

Job Summary

We are seeking an experienced Medical Secretary to join our team at York and Scarborough Teaching Hospitals NHS Foundation Trust. As a Medical Secretary, you will provide administrative support to our medical teams, ensuring the smooth operation of our clinical services.

Main Responsibilities

Typing clinical and administrative letters, answering telephone enquiries, and dealing with patient queries are just a few of the key responsibilities of this role. You will also be required to cover the Medical Secretaries during periods of absence and contribute to multi-disciplinary team meeting work.

Requirements

To be successful in this role, you will need excellent administration/secretarial skills, audio-typing experience/qualifications, and a good understanding of customer relations. You will also need to be able to deal with queries from patients, Consultants, and GPs.

Benefits

We offer a range of benefits to support our staff, including access to the NHS Pension Scheme, 27 days holiday rising to 33 days (depending on NHS Trust service), and a generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully.

Person Specification

Qualifications

Essential

  • GCSE English Language, Grade C or above (or equivalent)
  • Word processing skills - OCR II (or equivalent RSA II)
  • Typing skills OCR II (or equivalent RSA II)

Desirable

  • Qualification or appropriate training in customer service
  • ECDL

Experience

Essential

  • Minimum 6 months secretarial/administrative experience
  • Experience of using a variety of IT applications, including Microsoft Office
  • Experience of working in a customer focused environment

Desirable

  • NHS experience

Skills

Essential

  • Proficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated medical information whilst subject to frequent interruption
  • Effective communication skills, verbal and written
  • Ability to cope with distressing and emotional situations with patients, relatives and staff
  • High level of interpersonal skills, including sensitivity, diplomacy and empathy
  • Excellent organisational skills
  • Ability to assimilate new practices and knowledge
  • Ability to be flexible and to adapt to new demands
  • Ability to get on well with members of a team

Desirable

  • Ability to exercise judgement and resolve problems

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