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Client Support Specialist
3 months ago
Position Title: Customer Service Representative
Reference Number: ST105
Employment Type: Permanent, Full Time, 35 hours per week (Monday to Friday, 9am to 5pm)
Compensation: £25,388 annually
Location: Office-based with potential for hybrid working after successful training and probation period
Are you passionate about delivering exceptional service? We are seeking a dedicated Customer Service Representative to become a vital part of our esteemed Contact Centre.
As a Customer Service Representative at the Charities Aid Foundation, you will play a crucial role in providing outstanding support to our clients. Your responsibilities will include:
- Engaging with both existing and prospective customers through telephone and written communication, ensuring their needs are met effectively.
- Establishing new accounts and setting up Direct Debits.
- Processing contributions and managing charitable donation inquiries.
- Responding to queries, including requests for assistance from charities, and guiding customers through their online experiences.
Ideal Candidate:
This position is suited for individuals with a background in Customer Service or relevant transferable skills who are eager to contribute positively to society. We are looking for candidates who possess:
- A genuine enthusiasm for customer service and a commitment to getting it right the first time.
- Strong verbal and written communication skills, with the ability to tailor your approach to different audiences.
- A keen eye for detail and accuracy.
- Confidence in taking initiative and ownership of tasks.
- A collaborative spirit, thriving in a dynamic work environment.
- Flexibility and the capability to meet deadlines under pressure.
- Proficiency in MS Office and Outlook.
Benefits:
At the Charities Aid Foundation, you will enjoy:
- 30 days of annual leave plus public holidays.
- A variety of development opportunities to foster personal and professional growth.
- An attractive pension scheme with competitive employer contributions.
- Access to social impact benefit programs.
About Us:
The Charities Aid Foundation is dedicated to accelerating social progress by facilitating essential connections among donors, charities, and communities. We ensure the secure delivery of vital donations and provide expert advisory services and financial products to our partners.
Our mission is to enhance the landscape for charitable giving and promote a fair and sustainable future for all. We prioritize a people-centric approach, driven by innovation, and strive to create a safe and supportive workplace.
Diversity and Inclusion:
We believe that a diverse and inclusive workforce fosters creativity, effectiveness, and impact. Our goal is to reflect the society we serve and to attract, retain, and develop top talent at all levels.
Application Process:
We encourage applications from all individuals who meet the criteria, regardless of background. If you are excited about this role but do not meet every requirement, we still invite you to apply.
As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria. Please indicate your interest in the Disability Confident Scheme in your application.
Right to Work: Proof of your Right to Work in the UK is required for this role.
Job Reference: ST105
