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Customer Service Representative

2 months ago

Dunfermline, Fife, United Kingdom French Selection UK Full time

Job Title: French or German Speaking Customer Service Associate

Job Summary: We are seeking a highly skilled and multilingual customer service professional to join our team at French Selection UK. As a French or German speaking customer service associate, you will be responsible for providing exceptional customer service and administrative support to our clients.

Main Responsibilities:

  • Respond to customer enquiries and resolve issues in a timely manner
  • Follow up on orders and ensure delivery status is updated regularly
  • Advise customers on product suitability
  • Complete necessary administration and keep customer records up to date
  • Liaise with servicing department to schedule installation of product and servicing
  • Monitor customer feedback and provide suitable suggestions for improvement

Requirements:

  • Fluent in French or German (written and spoken)
  • Previous experience in customer service
  • Proactive, confident and dynamic personality
  • Excellent communication skills and a team player
  • IT literate

What We Offer: Up to £30,000 per annum plus benefits

About Us: French Selection UK is a leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business. We are committed to providing exceptional customer service and support to our clients.