Assistant Manager

19 hours ago

Cheadle, Staffordshire, United Kingdom Loungers Full time
About the Role

Loungers is a vibrant and dynamic company that prides itself on delivering exceptional customer experiences. As an Assistant Manager, you will play a key role in supporting the General Manager to maintain the highest standards of service and quality across the team.

Key Responsibilities
  • Support the day-to-day running of the Lounge, including rotas, team engagement, and customer feedback.
  • Drive sales, team retention, training, customer service, and maintain high standards.
  • Involved in driving sales, team retention, training, customer service and maintaining high standards.
  • Support the General Manager in maintaining the highest standards of service and quality across the team.
The Good Stuff
  • Overtime pay for every hour worked over contracted hours.
  • Staff food on every shift.
  • 50% off staff discount to enjoy outside working hours from day one.
  • Paid breaks.
  • 28 days holiday (inclusive of Bank Holidays) pro rata.
  • Enhanced maternity and paternity pay after 2 years service.
  • The most talked-about staff party in hospitality - Loungefest.
  • Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers).
  • Company pension scheme.
  • Long service awards.
  • Power over your pay with Wagestream.
  • Emotional and practical support via the Licenced Trade Charity.
  • Great opportunity for personal development and career progression in a fast growing business.
  • Achievable bonuses.
  • Tips shared equally across the team, based on hours worked.
  • Christmas and Boxing Day off.
What You'll Bring
  • You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, caf or coffee shops.
  • You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
  • A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • Good communication skills with the ability to build rapport and trust.
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
  • Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

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