Automotive Service Consultant

2 weeks ago


Chelmsford, Essex, United Kingdom Lookers Full time

About the Role

We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Chelmsford Volvo.

Key Responsibilities

  • Booking MOTs, services, and other repair work for our customers
  • Advising customers on warranty cover and upselling additional parts/accessories
  • Liaising with the Aftersales department to schedule appointments
  • Managing customer interactions and online booking queries
  • Informing customers of turnaround times and ensuring effective communication
  • Maintaining accurate customer records

Requirements

We are looking for an individual with excellent communication skills, a warm personality, and a passion for delivering a first-class customer experience. Previous experience using Kerridge/ADP is an advantage, as well as knowledge of other essential dealer systems.

What We Offer

As a Service Advisor at Chelmsford Volvo, you will have the opportunity to work in a busy dealership environment, with on-going training and career progression opportunities. You will be part of a great team and have the chance to build rapport with customers and colleagues alike.



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