Automotive Service Consultant
2 weeks ago
About the Role
We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Chelmsford Volvo.
Key Responsibilities
- Booking MOTs, services, and other repair work for our customers
- Advising customers on warranty cover and upselling additional parts/accessories
- Liaising with the Aftersales department to schedule appointments
- Managing customer interactions and online booking queries
- Informing customers of turnaround times and ensuring effective communication
- Maintaining accurate customer records
Requirements
We are looking for an individual with excellent communication skills, a warm personality, and a passion for delivering a first-class customer experience. Previous experience using Kerridge/ADP is an advantage, as well as knowledge of other essential dealer systems.
What We Offer
As a Service Advisor at Chelmsford Volvo, you will have the opportunity to work in a busy dealership environment, with on-going training and career progression opportunities. You will be part of a great team and have the chance to build rapport with customers and colleagues alike.
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