Automotive Service Consultant
7 days ago
About the Role
We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Chelmsford Land Rover.
Key Responsibilities
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
Requirements
We are looking for a Service Advisor with heaps of energy, a warm personality and a real passion for delivering a first-class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
What We Offer
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars.
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