Driver Management Lead

3 weeks ago

Theale, United Kingdom NRS Healthcare Full time

Job Title: TEC Service Team Leader

Are you a dynamic leader with a passion for technology-enabled care?

About Us:

NRS Healthcare is a leading provider of innovative technology-enabled care solutions, dedicated to delivering exceptional service to our customers through excellence, customer satisfaction, and team member growth.

Job Purpose:

As a TEC Service Team Leader, you will oversee a team of Telecare Technicians, ensuring the delivery of outstanding customer service through effective team management and operational oversight. Your role will involve mentoring and coaching team members, handling escalations, conducting performance reviews, and maintaining high standards in line with the Telecare Services Association (TSA) service quality standards.

Key Responsibilities:

  • Supervise and manage team performance, including performance reviews, absence management, and disciplinary issues.
  • Oversee all operational aspects, including installation, servicing, PPM, repair, collection, and decontamination of Telecare devices.
  • Ensure adherence to company policies and procedures.
  • Assist in maintaining and updating procedures, policies, and protocols in line with TSA's Quality Standards Framework.
  • Conduct and review risk assessments for the team.
  • Ensure all staff are trained in relevant health and safety policies and procedures.
  • Flexibility in duties and willingness to undertake tasks as requested by management.
  • Uphold NRS Healthcare core values, Equality and Diversity Policy, and health and safety standards.
  • Evidence of continued professional development.
  • Knowledge of effective team management and customer service provision.
  • Understanding of adult safeguarding.
  • Effective people management skills.
  • Competence in performance management and conducting staff appraisals.
  • Willingness to participate in an on-call rota if required.
  • Capable of leading stock management to ensure availability.

What We Offer:

  • Competitive salaries.
  • Full training and development for your role.
  • A wide range of benefits, including:
    • 33 days annual holiday inclusive of bank holidays (rising 1 day per year after 3 years to a maximum of 38 days).
    • Comprehensive sick pay scheme.
    • Pension Scheme and Life Assurance.
    • Exclusive employee discounts, savings, and competitions.
    • Bike to work scheme.
    • Free Parking.
    • Employee Assistance programme.

Job Type: Permanent

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