Claims Advisor
3 weeks ago
About the Role
We're seeking a skilled Claims Advisor to join our team at Hastings Direct. As a Claims Advisor, you'll play a crucial role in providing exceptional customer service to our third-party customers, ensuring they receive the best possible support during the claims process.
Key Responsibilities
- Provide professional support to third-party customers via inbound and outbound phone calls, resolving their queries and concerns in a timely and efficient manner.
- Identify opportunities to improve our services and reduce costs, working closely with internal stakeholders to implement changes and drive business growth.
- Build strong relationships with third-party customers, providing them with a seamless and personalized experience throughout the claims process.
- Collaborate with internal teams to ensure seamless communication and effective issue resolution.
- Meet monthly targets and performance objectives, ensuring delivery of high-quality results and continuous improvement.
What We Offer
As a Claims Advisor at Hastings Direct, you'll enjoy a range of benefits, including:
- A competitive salary and bonus scheme.
- Flexible working arrangements, including hybrid working options.
- Access to our award-winning wellbeing program, including mental health support and financial wellbeing resources.
- Opportunities for career development and growth within the company.
- A dynamic and supportive work environment, with a focus on collaboration and teamwork.
About Hastings Direct
Hastings Direct is a leading digital insurance provider, committed to delivering exceptional customer experiences and driving business growth. We're proud of our 4Cs culture, which prioritizes colleague, customer, company, and community well-being. Join our team and be part of a dynamic and innovative organization that's shaping the future of insurance.
Equal Opportunities Employer
Hastings Direct is an equal opportunities employer, welcoming applications from all suitably skilled individuals regardless of their background, experience, or qualifications. We're committed to creating a diverse and inclusive work environment, where everyone can thrive and reach their full potential.
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