Claims Advisor

1 month ago


Leicester, Leicester, United Kingdom Hastings Direct Full time
Job Title: Claims Advisor

We are seeking a skilled Claims Advisor to join our team at Hastings Direct. As a Claims Advisor, you will play a crucial role in providing exceptional customer service to our third-party customers, ensuring their claims are handled efficiently and effectively.

Key Responsibilities:
  • Provide professional service to inbound and outbound phone calls from third-party customers.
  • Identify the right commercial approach to services offered to third-party customers to reduce hire and repair spend across the claims teams.
  • Build trusting relationships with third-party customers and provide them with the best start to their claims journey with Hastings.
  • Demonstrate excellent communication and interpersonal skills with internal and external stakeholders.
  • Meet monthly targets by ensuring delivery of own performance against agreed objectives.
  • Ensure all costs are kept to a minimum.
  • Aware of potential fraudulent claims and escalate in line with company procedures.
Requirements:
  • Excellent communication and influencing skills.
  • Strong customer service skills.
  • Self-motivated and enthusiastic.
  • Ability to objection handle and demonstrate resilience.
  • Confident in presenting complex information in a clear and concise manner.
  • Proactive and takes initiative to make decisions.
  • Committed to self-development and development of team members.
  • Proven track record of meeting and exceeding targets.
What We Offer:

At Hastings Direct, we offer a range of benefits and rewards to our employees, including:

  • Flexible working arrangements.
  • Competitive bonus scheme.
  • Physical wellbeing support.
  • Financial wellbeing support.
  • Mental wellbeing programme.
  • 25 days annual leave + bank holidays.
  • Access to private healthcare.
  • Dental plans.
  • Discounted health assessments.
  • Cycle to work and tech schemes.
  • Discounted and free onsite facilities.
  • Social events throughout the year.

We are an equal opportunities employer and welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.


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