Claims Advisor
1 month ago
We are seeking a skilled Claims Advisor to join our team at Hastings Direct. As a Claims Advisor, you will play a crucial role in providing exceptional customer service to our third-party customers, ensuring their claims are handled efficiently and effectively.
Key Responsibilities:- Provide professional service to inbound and outbound phone calls from third-party customers.
- Identify the right commercial approach to services offered to third-party customers to reduce hire and repair spend across the claims teams.
- Build trusting relationships with third-party customers and provide them with the best start to their claims journey with Hastings.
- Demonstrate excellent communication and interpersonal skills with internal and external stakeholders.
- Meet monthly targets by ensuring delivery of own performance against agreed objectives.
- Ensure all costs are kept to a minimum.
- Aware of potential fraudulent claims and escalate in line with company procedures.
- Excellent communication and influencing skills.
- Strong customer service skills.
- Self-motivated and enthusiastic.
- Ability to objection handle and demonstrate resilience.
- Confident in presenting complex information in a clear and concise manner.
- Proactive and takes initiative to make decisions.
- Committed to self-development and development of team members.
- Proven track record of meeting and exceeding targets.
At Hastings Direct, we offer a range of benefits and rewards to our employees, including:
- Flexible working arrangements.
- Competitive bonus scheme.
- Physical wellbeing support.
- Financial wellbeing support.
- Mental wellbeing programme.
- 25 days annual leave + bank holidays.
- Access to private healthcare.
- Dental plans.
- Discounted health assessments.
- Cycle to work and tech schemes.
- Discounted and free onsite facilities.
- Social events throughout the year.
We are an equal opportunities employer and welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
-
Claims Advisor
3 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeAbout the RoleWe're seeking a skilled Claims Advisor to join our team at Hastings Direct. As a Claims Advisor, you'll play a crucial role in providing exceptional customer service to our third-party customers, ensuring they receive the best possible support during the claims process.Key ResponsibilitiesProvide professional support to third-party customers...
-
Claims Advisor
3 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeAbout the RoleWe're seeking a skilled Claims Advisor to join our team at Hastings Direct. As a Claims Advisor, you'll play a crucial role in providing exceptional customer service to our third-party customers, ensuring they receive the best possible support during the claims process.Key ResponsibilitiesProvide professional support to third-party customers...
-
Claims Advisor
3 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob Title: Claims Advisor - Outbound (Third Party Support)Job Summary:We are seeking a highly skilled and experienced Claims Advisor to join our team. As a Claims Advisor, you will be responsible for providing exceptional customer service to our third-party customers, handling claims in a professional and timely manner, and ensuring that all claims are...
-
Claims Advisor
3 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob Title: Claims Advisor - Outbound (Third Party Support)Job Summary:We are seeking a highly skilled and experienced Claims Advisor to join our team. As a Claims Advisor, you will be responsible for providing exceptional customer service to our third-party customers, handling claims in a professional and timely manner, and ensuring that all claims are...
-
Claims Advisor
2 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a skilled Claims Advisor to join our team at Hastings Direct. As a Claims Advisor, you will be responsible for providing exceptional customer service to third-party customers, ensuring their claims are resolved efficiently and effectively.Key ResponsibilitiesProvide professional service to third-party customers via phone and...
-
Claims Advisor
2 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeRole OverviewWe are seeking a skilled Claims Advisor to join our team in providing exceptional support to our customers. As an Intervention Capture Advisor, you will be responsible for making contact with third-party customers and discussing their options for vehicle repair solutions and hire cars.Key ResponsibilitiesProvide professional service to inbound...
-
Claims Advisor
1 week ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeRole OverviewWe are seeking a skilled Claims Advisor to join our team at Hastings Direct. As a Claims Advisor - Outbound Third Party Support Specialist, you will play a crucial role in providing exceptional customer service to our third-party customers.Key ResponsibilitiesService inbound and outbound phone calls from third-party customers, providing a...
-
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a skilled Third-Party Property Damage Claims Advisor to join our team at Hastings Direct. As a key member of our claims team, you will be responsible for investigating and resolving third-party property damage claims in a fair and accurate manner.Key ResponsibilitiesInvestigate and assess third-party property damage claims,...
-
Leicester, Leicester, United Kingdom Hastings Direct Full timeRole OverviewWe are seeking a skilled Third Party Property Damage Claims Advisor to join our team at Hastings Direct. As a key member of our claims team, you will play a crucial role in investigating and resolving third-party property damage claims.Key ResponsibilitiesInvestigate and assess third-party property damage claims, gathering relevant information...
-
Leicester, Leicester, United Kingdom Hastings Direct Full timeAbout the Role:We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. Our team is passionate about delivering exceptional customer experiences and providing innovative solutions to complex problems.As a Third Party Property Damage Claims Advisor, you'll play a key role in helping us achieve our goals. You'll...
-
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a skilled Third-Party Property Damage Claims Advisor to join our team at Hastings Direct. As a key member of our claims team, you will be responsible for investigating and resolving third-party property damage claims.Key ResponsibilitiesInvestigate and assess third-party property damage claims, gathering relevant information and...
-
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob DescriptionWe are seeking a skilled Third Party Property Damage Claims Advisor to join our team at Hastings Direct. As a digital insurance provider, we are committed to delivering exceptional customer experiences and driving innovation in the UK market.Key Responsibilities:Assess and settle third-party property damage claims in a timely and efficient...
-
Customer Service Representative
2 days ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeAbout This OpportunityWe are seeking a highly skilled and dedicated Customer Advisor to join our Hastings Direct team. As a Customer Advisor, you will play a crucial role in delivering exceptional customer service and ensuring that our customers receive the best possible experience.Key ResponsibilitiesProvide outstanding customer service and support to...
-
Customer Service Representative
1 month ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Advisor to join our Hastings Direct Notification Team. As a Customer Advisor, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a memorable experience when they first notify us of their claim.Key ResponsibilitiesBe there for our...
-
Customer Service Representative
1 month ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Advisor to join our Hastings Direct Notification Team. As a Customer Advisor, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a memorable experience when they first notify us of their claim.Key ResponsibilitiesBe there for our...
-
Office Advisor
4 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeHastings Direct is seeking a skilled professional to support customers and other parties affected by car accidents. As a Hire Monitor Handler, you will provide vehicle repair and car hire solutions to those not at fault. Key responsibilities include: * Providing support to customers and other parties affected by car accidents * Coordinating vehicle repair...
-
Office Advisor
4 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeHastings Direct is seeking a skilled professional to support customers and other parties affected by car accidents. As a Hire Monitor Handler, you will provide vehicle repair and car hire solutions to those not at fault. Key responsibilities include: * Providing support to customers and other parties affected by car accidents * Coordinating vehicle repair...
-
Tax Advisor Trainee
1 month ago
Leicester, Leicester, United Kingdom RSM Full timeUnlock Your Potential in TaxAt RSM, we're seeking a talented and ambitious individual to join our Team Tax as an Innovation Reliefs Assistant. This exciting role offers a unique opportunity to develop your skills and knowledge in tax, while making a real impact on our clients' businesses.About the RoleAs an Innovation Reliefs Assistant, you'll work closely...
-
Tax Advisor Trainee
1 month ago
Leicester, Leicester, United Kingdom RSM Full timeUnlock Your Potential in TaxAt RSM, we're seeking a talented and ambitious individual to join our Team Tax as an Innovation Reliefs Assistant. This exciting role offers a unique opportunity to develop your skills and knowledge in tax, while making a real impact on our clients' businesses.About the RoleAs an Innovation Reliefs Assistant, you'll work closely...
-
Tax Innovations Specialist
1 month ago
Leicester, Leicester, United Kingdom RSM UK Full timeTax Innovations Specialist **About the Role** We are seeking a highly motivated and detail-oriented Tax Innovations Specialist to join our team at RSM UK. As a Tax Innovations Specialist, you will play a key role in assisting clients in identifying and preparing successful tax relief claims and accessing other incentives. **Key Responsibilities** *...