Mental Health Team Leader

4 weeks ago

Bristol, Bristol, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full time
About the Role

We are seeking an experienced and dedicated Team Leader to join our award-winning mental health crisis service. As a key member of our team, you will be responsible for providing day-to-day operational management, support, and leadership for our multidisciplinary team.

Key Responsibilities
  • Manage daily staffing and roster management for current and upcoming shifts.
  • Ensure appropriate skill mix across shifts.
  • Handle managerial escalations from team members.
  • Attend multiparter bed management meetings.
  • Implement and monitor compliance with Trust and Local Authority policies.
  • Support the management of health and social care budgets within agreed policies.
  • Oversee roster inbox.
  • Cover Clinical Coordinator breaks when necessary.
  • Provide day-to-day visibility and availability for the team.
Staff Support and Development
  • Conduct timely return to work meetings and well-being check-ins.
  • Provide hot debriefs and incident support.
  • Assist with supervisions and appraisals.
  • Process occupational health referrals as needed.
  • Support student placements.
  • Support with new staff inductions.
  • Facilitate ongoing training and development opportunities.
  • Conduct engagement meetings.
  • Ensure staff well-being, including managing breaks and providing welfare support.
Quality Assurance and Governance
  • Monitor service delivery and adherence to policies.
  • Handle same-day complaints and feedback.
  • Ensure compliance with clinical and operational standards.
  • Assist in investigations into complaints, untoward incidents, and staffing matters.
  • Contribute to maintaining up-to-date evidence of quality and safety outcomes.
  • Assist in ensuring compliance with defined quality standards (CQC etc.).
  • Participate in integrated governance activities at the team level.
Administrative and Data Management
  • Manage roster and clinical inboxes.
  • Complete and process necessary documentation and staff side processes.
  • Support accurate recording of clinical and performance data on relevant systems.
  • Coordinate attendance at key clinical meetings (, MARAC, MINT Case reviews).
  • Oversee/manage clinical inbox alongside Clinical Coordinator.
  • Sign off expenses.
Interdepartmental Collaboration
  • Help ensure close working relationships with other internal and external services.
  • Coordinate visits and walk-arounds for guests.
  • Support effective liaison between multiagency operational stakeholders.
Health, Safety, and Facilities Management
  • Help ensure health and safety and relevant risk assessments are undertaken.
  • Support infection control measures.
  • Contribute to the effective management of Trust estate and facilities.
Service User and Carer Engagement
  • Assist in ensuring appropriate systems are in place for engaging with service users and carers.
  • Support the implementation of person-centred care approaches.
Continuous Improvement
  • Provide daily updates to relevant stakeholders.
  • Contribute to service development initiatives as needed.

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