Emergency Response Coordinator

1 week ago


Leicester, Leicester, United Kingdom PA Housing Full time
{"title": "Emergency Response Coordinator", "description": "Job Summary

We are seeking a skilled Emergency Response Coordinator to join our Service 24 team. As an integral part of our organization, you will be responsible for handling emergency careline and maintenance inquiries, providing empathetic support to our customers, and working collaboratively with our team to ensure the best possible outcomes.

Key Responsibilities
  • Answer calls and take necessary steps to ensure customer wellbeing
  • Provide assistance, support, and emergency response effectively to Service 24's customers
  • Identify emergency situations and take appropriate actions
  • Seek to provide first-time resolution for all calls
  • Investigate other avenues for response to queries and work requests where necessary
Requirements
  • Experience delivering customer services in a pressurized environment
  • Empathetic with good listening skills
  • Experience working with computerized records and entering data on a computerized system
  • Flexibility to work across shifts on a 24-hour service, 365 days a year
What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

", "lang_code": "en-US"}

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