Principal Business Improvement Analyst

1 month ago

Glasgow, Glasgow City, United Kingdom University of Glasgow Full time
Job Overview

The University of Glasgow is initiating a transformative strategic program aimed at overhauling its ERP and Research Management systems.

Creating effective solutions for our personnel necessitates a variety of business analysis skills, including user-centered service design, business process evaluation, and data interpretation.

The Senior Business Analyst position is pivotal in spearheading and crafting enhanced processes for our workforce.

Depending on the specific challenges and potential resolutions, the role may lean more towards service design or data analytics.

Key Responsibilities 1.

Lead the design and formulation of innovative business processes, collaborating with senior stakeholders to pinpoint critical issues faced by staff.

Direct the creation of the 'to be' process and outline the necessary change activities to implement new operational methods, including identifying the associated benefits of these changes.

Challenge existing operational methods constructively to uncover and eliminate obstacles to change. 2.

Oversee the evaluation of current services and processes to discover enhancement opportunities through the introduction of new methodologies, providing expert analytical insights to craft new processes and related changes, translating them into best practices and enabling a new business framework.

Critically analyze the effectiveness of existing services and processes and utilize lean management techniques to identify improvement opportunities. 3.

Evaluate and define the current and desired user experience across the services and applications under review, influencing service providers and users to integrate a positive user experience.

Employ the principles of both service and user experience design in Finance Systems initiatives, including research, planning, facilitation, storytelling, analysis, ideation, critical thinking, prototyping, reporting, and presentation.

4.

Visualize, articulate, and resolve complex challenges and concepts related to service design and delivery, making informed decisions based on available data and research evidence.

5. Leverage technical expertise to create or design functional prototypes, modifying products and services as necessary. 6.

Report to relevant Project Boards on all aspects of the design and development of new processes, service design, and the scope of change involved.

Act as the primary liaison for senior staff to contribute to the design process and comprehend user feedback that highlights areas for improvement, preparing high-quality documentation and necessary business analysis outputs.

7. Represent the strategic transformation programs and the University in appropriate internal and external forums.

Knowledge, Qualifications, Skills and Experience Essential Knowledge/Qualifications: A1 Demonstrated competencies required for this level of position, having acquired the necessary professional knowledge and management skills in similar or various specialist roles.

Or:

Scottish Credit and Qualification Framework level 9, 10, or 11 (Ordinary/Honours Degree, Post Graduate Qualification), or equivalent, including professional qualifications in relevant fields such as IT, Management, or Engineering, with extensive professional experience in senior roles.

A2 Comprehensive knowledge of change initiatives, including organizational and process design, systems implementation, and data projects.

A3 In-depth knowledge and experience with various process and service design tools and techniques, including data utilization.

A4 Extensive familiarity with the IT system development lifecycle and the application of digital technologies to facilitate process enhancements and user-centered services.

Desirable: B1 SCRUM certification or PRINCE2 Practitioner certificate.
B2 Understanding of Agile project management methodologies.
B3 ITIL Foundation.

Essential Skills: C1 Management of intricate projects throughout the entire business analysis lifecycle with a proven track record of successful delivery.
C2 Proficient writing and communication skills to produce clear project management documentation and content tailored for sponsors and stakeholders.
C3 Ability to create compelling business analysis outputs, such as

new process maps, process universes, Lean Heat Maps, ensuring these are agreed upon and communicated with the project team, project board, and stakeholders.

C4 Demonstrated analytical and problem-solving skills, bridging the gap between technical and non-technical aspects, capable of executing complex business improvement initiatives.

C5 Highly effective communication and influencing abilities, both verbal and written, to engage effectively with a diverse range of internal stakeholders.

C6 Leadership and motivational skills in both formal and informal contexts, including effective negotiation and diplomacy skills.
C7 Relationship management, engaging and positively managing relationships with those impacted by change. Proven ability to collaborate and cooperate with individuals across organizational boundaries.

C8 Highly credible with a strong capacity to influence and persuade senior management regarding appropriate courses of action that may have university-wide implications, able to challenge the status quo effectively and develop innovative strategies.

Essential Experience: E1 Professional experience in the private/public sector with a demonstrable history of managing and delivering significant business/process improvement projects to successful conclusions.

E2 Extensive experience as a professional Business Analyst, operating at senior levels, with a versatile range of analytical skills primarily focused on Process, Data, and Analytics.

E3 Proficiency in using Microsoft Project software, Agile tools, or similar applications.
E4 Significant expertise in leading business analysis activities, such as user research, to-be process development, blueprints, and operating models involving multiple stakeholders.
E5 Experience in managing an organization-wide process-centric program of work.
E6 Proven success in utilizing multiple process improvement methodologies, such as Lean and Six Sigma. Terms and Conditions Salary will be Grade 8, £48,350 - £56,021 per annum. This position is full-time (35 hours per week) and permanent.

As part of Team UofG, you will be a member of a world-changing, inclusive community that values ambition, excellence, integrity, and curiosity.


As a valued member of our team, you can expect: 1. A welcoming and engaging organizational culture where your talents are nurtured and success is celebrated. 2. An excellent employment package with generous terms and conditions, including 41 days of leave for full-time staff, pension benefits, and discount packages. 3. A flexible approach to working. 4. A commitment to supporting your health and wellbeing, including a complimentary 6-month UofG Sport membership for all new staff joining the University.

We believe that our full potential can only be realized through the talents of all. Equality, diversity, and inclusion are at the core of our values.

Applications are particularly encouraged from across our communities, especially individuals from the Black, Asian, and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University.

Read more on how the University promotes and integrates all aspects of equality and diversity within our community. We uphold the principles of Athena Swan and hold bronze, silver, and gold awards across the University. We are committed to investing in our organization, and we will invest in you as well. Please visit our website for more information.

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