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Private Patient Account Executive
2 months ago
Position Overview
Role: Private Patient Account Manager
Location: Park Hill Hospital
Employment Type: Full-time, hours per week
Compensation: Competitive salary based on experience, plus benefits
At Ramsay Health Care, we are dedicated to providing exceptional healthcare services. We are currently seeking a skilled and driven Private Patient Account Manager to enhance our private patient segment. The successful candidate will have a robust sales background, outstanding communication abilities, and a commitment to delivering high-quality healthcare solutions.
Key Qualifications:
- Proven experience in sales and customer service, with a strong record in customer relationship management and business development.
- Ability to identify and pursue business development opportunities, successfully achieving challenging targets.
- A genuine passion for providing an excellent patient experience.
- Strong relationship-building skills with stakeholders at all levels.
- Excellent interpersonal, organizational, and planning capabilities.
- Proficient written and verbal communication skills.
- Ability to work both independently and collaboratively within a team.
- Adaptable and proactive with a creative approach to problem-solving.
- Competent in computer skills, including MS 365.
Benefits Offered:
- 25 days of annual leave plus bank holidays.
- Flexible leave options available.
- Private pension scheme with employer matching up to 5% after a qualifying period.
- Flexible working patterns where feasible.
- Enhanced parental leave policies.
- Private healthcare coverage for employees and dependents, including online GP services.
- Life assurance benefits.
- Complimentary training and development opportunities.
- On-site parking availability for employees.
- Subsidized staff dining options.
- Access to a wide range of discounts and special offers through our benefits portal.
- Discounted cinema tickets through a dedicated portal.
- Participation in the Blue Light Card Scheme.
Responsibilities:
- Formulate and implement a growth strategy to increase revenue from self-pay and insured patients, aligning with the hospital's objectives.
- Monitor and influence the flow of private inquiries, ensuring effective conversion to initial appointments.
- Maximize the transition from outpatient appointments to procedures through various strategies.
- Utilize reporting tools to regularly assess activity and revenue forecasts.
- Collaborate with the senior leadership team to ensure consultant appointment capacity is fully utilized.
- Identify new business opportunities and enhance existing services to drive growth.
- Maintain compliance with private patient contractual obligations, ensuring a consistently high standard of service.
- Foster strong relationships with consultants and stakeholders to enhance loyalty and maximize opportunities.
- Provide leadership to Private Patient Coordinators as necessary.
- Keep all templated toolkits updated using the Brandhub platform.
About Ramsay Health Care:
Ramsay Health Care is a globally recognized hospital group with over 50 years of experience in delivering quality healthcare services. We operate in multiple countries and are committed to maintaining a strong relationship with the NHS. Our culture values our employees as our greatest asset, and we strive to provide a supportive and rewarding work environment.
We are dedicated to ensuring that patient care is at the forefront of everything we do, fostering a culture of safety and excellence.
Commitment to Equality:
We are an equal opportunity employer and value diversity in our workforce. This position is subject to background checks.
