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Field Service Planning Manager

2 months ago

Thirsk, North Yorkshire, United Kingdom Candid Hire Full time
{"Job Title": "Planning Team Leader", "Job Description": "Job Summary

Candid Hire is seeking a skilled Planning Team Leader to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day planning of our field service engineers.

Key Responsibilities
  • Develop and implement a daily plan for all engineers across the country.
  • Utilize available resources to ensure optimal engineer utilization.
  • Work closely with regional managers to ensure engineer availability and forecast resource requirements.
  • Drive continual improvements in the planning process to deliver revenue recovery, engineer utilization, and estimation targets.
  • Monitor backlogs and manage to target, ensuring customer SLA targets are met.
  • Manage exceptions and customer complaints, and perform root cause analysis to resolve issues.
  • Collaborate with the Head of Service and Sales manager to onboard new customer contract conditions and obligations.
  • Deliver out-of-hours service cover for weekends and bank holidays.
  • Perform performance management, target setting, and appraisals of the planning team.
  • Manage holiday authorizations for the team to ensure country-wide coverage.
Requirements
  • Solid background in field service operations management.
  • Deep understanding of remote field management and work planning challenges.
  • Team leadership and team worker skills.
  • Self-starter and effective communicator.
  • Analytical mindset and ability to operate under pressure.
  • Decision-making skills and ability to handle ambiguity.
", "Language": "en-US"}